Job/Soft skill training

Health insurance

Cafeteria

Office cab/shuttle

Free meal

International/On-site exposure

Professional degree assistance

Child care facility

Office gym

Relocation bonus

Annual health checkup

Annual leaves

Rewards & recognition

Paternity leaves

Mobile bill reimbursements

Career break/Sabbatical

Retirement benefits

Joining goodies

Maternity leaves

Performance bonus

Mahindra Holidays & Resorts Reviews by Employees

Senior Relationship Manager

Relationship Manager

Tele Marketing Executive

Sales Executive

Senior Executive

Senior Sales Executive

Collections Executive

Territory Manager

Team Manager

Marketing Executive

Direct Sales Manager

Assistant Manager

Holiday Consultant

Asst.Marketing Manager

Senior Tele Marketing Executive

Team Lead

Channel Sales Manager

Tele Sales Executive

Business Unit Head

Sales Manager

Supervisor

Branch Manager

Guest Service Associate

MIS Executive

Executive

Manager

Marketing Manager

Digital Relationship Manager

Executive Accountant

Senior Holiday Consultant

Territory Sales Manager

Telecalling Executive

Telecaller

Telemarketing Sales Executive

Tele Marketing Manager

Front Office Manager

Executive Chef

HR Manager

Senior Associate

Sales

Finance Executive

Senior Manager

Front Office Associate

Front Office Executive

OUT Post Consultant

Assistant Front Office Manager

Sales Coordinator

SPA Therapist

Collection Officer

Finance Manager

Assistant Manager- HR

Front Office Assistant

Sales Trainee

Management Trainee

job Trainee

Associate

Commis Chef

Desktop Support Engineer

Executive - Sales & Marketing

Resort Manager

 Chef DE Partie

Housekeeping Supervisor

Chef

Senior Steward

Customer Service Executive

HR Executive

Venue Manager

Assistant Manager Housekeeping

Branch Marketing Manager

Marketing

Senior Collection Executive

Relationship Manager Sales

Accountant 

Sales Team Manager

Guest Relation Executive

Senior Supervisor

Training Manager

Operations Manager

Demi Chef DE Partie

Housekeeping Assistant

General Manager

Collections Manager

Job Title : Corporate Quality Assurance Manager  Department : Member Relations  Experience : 5+ years in Customer Service Quality  Location : Mumbai - Worli  Job Summary :  - The role is to drive customer centric culture and customer friendly processes through effective implementation of various initiatives.  - Individual shall be responsible for Corporate Quality Assurance  - He/she shall be responsible for conducting monthly quality assessments of branch member operations processes, highlight areas of improvement, identify training needs, conduct process/product refreshers.  - Achieve Customer Satisfaction (Internal / External).   Responsibilities :  - Conduct monthly Process Quality assessments  - Publish monthly Process Quality Assessment scorecard for branches and recommend improvement areas  - Conduct mystery shopping initiatives.  - Analyze Voice of Customer and identify measures to improve customer satisfaction.  - Work towards enhancing customer loyalty towards the organization  - Promote cross functional best practices.  - Identify training needs  - Conduct process/product refresher/briefings  - Maintain the Knowledge Base  Technical Competency/ Skills :  - Six Sigma Black Belt (preferable) / Green Belt Certified (minimum)  - Positive and helpful attitude  - Excellent listening skills and analytical skills  - Ability to balance multiple priorities  - Meet commitment and follows through the promises  - Gather and analyze information with attention to detail, accuracy and thoroughness.  - Excellent verbal and clear, informative written communication   - MS Office  - Customer handling ability  - Team work  - Enthusiastic and self- motivated  - Professionalism  - Willingness to learn  Education, Experience :  - Bachelor Degree in any field from a reputed college or institute.  - 5 + years in Banking, Insurance, Financial Services, Travel - Customer Service Corporate Quality Assurance  - Proven experience and ability to manage people, processes, and technology.  - Certified Six Sigma Black Belt (preferable) / Green Belt (minimum)

Mumbai

Mahindra Holidays - Corporate Quality Assurance Manager - IIT/NIT/BITS 

Job Description for Mahindra Holidays - Corporate Quality Assurance Manager - IIT/NIT/BITS  in MAHINDRA HOLIDAYS AND RESORTS INDIA LIMITED in  Mumbai for (5-10) years of experience. Apply Now!

Mahindra Holidays - Corporate Quality Assurance Manager - IIT/NIT/BITS  | iimjobs.com