Role Overview:

The Work Placement & Migration Lead is responsible for strategically managing the placement and migration of work across Global Shared Services Centre (GSC) locations, ensuring alignment with service delivery models, operational efficiency, and compliance with established principles and standards.

Key responsibilities:

- Apply and enforce work placement principles consistently across all GSC locations to ensure strategic alignment and operational efficiency.

- Develop and execute location and site optimization strategies that support business needs and service delivery models.

- Collaborate with key stakeholders to monitor and report compliance with work placement standards and decisions.

- Lead the migration of work based on the service catalogue, maintaining consistency, recording exceptions, and reducing fragmentation.

- Make informed decisions on work placement within the GSC, balancing strategic priorities, capabilities, and compliance requirements.

Accountabilities:

- Business insight generation based on accurate, consistent and reliable data

- Data visualization and storytelling

- Resource planning for BI

- End-to-end impact analysis

Required qualification, experience and skills:

- 7 - 10 years relevant experience in Transition Management, Migrations and Project Management

- Experience in leading Large Transition Projects (150 FTE or more)

- Strong project management skills and experience in managing complex and dynamic Transition projects

- Certified Prince2 Practitioner/ PMP is a must. Additional LEAN Six Sigma is preferred

- Experience working in a global business environment

- Excellent in stakeholder management and a good team player

- Comfortable when dealing with senior management and being part of tough discussions

- Passionate about driving customer experience and client centricity

- Excellent command of spoken and written English and communication skills

- Excellent Presentation skills and overall expertise in MS Office Suite - especially MS Excel and Power point

- Ability to multi-task, manage several projects simultaneously in a dynamic environment and manage challenge

Required Business/ Technical Knowledge:

- Certified project management

- Diverse senior stakeholder management (diplomatic)

- Experienced in handling large scale work migration projects

- Experience in solution design

- Understanding of process modeling

- Change Management

- Knowledge of Logistic and Services industry.

Key measures:

- Transition and Transformation of projects

- Timely completion of offshoring programs

- Automation and Digitalization and Centralization program

- Prince 2/Project Management certification and Practitioner

- Scrum Master/Lean Six Sigma added advantage