Sales Operations Role - US Process
Description:
Why This Role Exists.
Customers hesitate.
Projects stall.
Pipelines die without ownership.
This role exists to retain customers, move live projects forward, and prevent fallout across the entire post-sale lifecycle.
You will function as the project owner for assigned customer accounts, responsible for execution, communication, and forward momentum.
What You Will Own:
You are accountable for assigned customer projects end-to-end.
Your responsibilities include:
- Managing customer projects through defined pipeline stages.
- Acting as the primary point of contact for customers once friction appears.
- Driving next steps, approvals, and decisions to keep projects moving.
- Handling objections, delays, and cancellation risks directly.
- Coordinating with sales, operations, and external partners.
- Enforcing timelines and commitments across all stakeholders.
- Escalating issues with context and proposed resolution.
- Maintaining accurate project and pipeline status.
If a project stalls or cancels, you are expected to know exactly why.
This Is a Customer-Facing Project Ownership Role:
Daily outbound calls are required.
You will:
- Run customer conversations with authority and professionalism.
- Manage multiple live projects simultaneously.
- Control timelines rather than react to delays.
- Navigate uncomfortable conversations without losing composure.
This is project management through execution, not documentation.
Requirements:
Do not apply if you do not meet these.
- 3+ years in customer retention, account management, customer success, or sales operations.
- Direct experience owning customer accounts or post-sale pipelines.
- Strong English communication with confident call presence.
- Experience working with US or international customers.
- Comfortable managing multiple projects at once.
- Willingness to work US time zones.
Benefits:
- Competitive Salary.
- Growth Opportunities.
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