Lytegen - Sales Operations Role - US Process

Sales Operations Role - US Process

Description:

Why This Role Exists.

Customers hesitate.

Projects stall.

Pipelines die without ownership.

This role exists to retain customers, move live projects forward, and prevent fallout across the entire post-sale lifecycle.

You will function as the project owner for assigned customer accounts, responsible for execution, communication, and forward momentum.

What You Will Own:

You are accountable for assigned customer projects end-to-end.

Your responsibilities include:

- Managing customer projects through defined pipeline stages.

- Acting as the primary point of contact for customers once friction appears.

- Driving next steps, approvals, and decisions to keep projects moving.

- Handling objections, delays, and cancellation risks directly.

- Coordinating with sales, operations, and external partners.

- Enforcing timelines and commitments across all stakeholders.

- Escalating issues with context and proposed resolution.

- Maintaining accurate project and pipeline status.

If a project stalls or cancels, you are expected to know exactly why.

This Is a Customer-Facing Project Ownership Role:

Daily outbound calls are required.

You will:

- Run customer conversations with authority and professionalism.

- Manage multiple live projects simultaneously.

- Control timelines rather than react to delays.

- Navigate uncomfortable conversations without losing composure.

This is project management through execution, not documentation.

Requirements:

Do not apply if you do not meet these.

- 3+ years in customer retention, account management, customer success, or sales operations.

- Direct experience owning customer accounts or post-sale pipelines.

- Strong English communication with confident call presence.

- Experience working with US or international customers.

- Comfortable managing multiple projects at once.

- Willingness to work US time zones.

Benefits:

- Competitive Salary.

- Growth Opportunities.