Lumina Datamatics - Account Manager - Retail Vertical - BPO services

1. Role: Account Manager, Retail vertical (BPO services)

2. Location: Andheri, Mumbai

3. Experience: 6 to 15 years

About Us

At Lumina Datamatics, we are keen that you make a solid foundation for your future by gaining critical experience on cutting-edge technology projects. It's another effort in our endeavor to be an employer of choice.

We believe that we can bring the best out of you by providing an environment that breeds talent and encourages high-quality performance. We created such a workplace culture keeping in mind the top quality projects we handle for our prestigious clients, some of whom figure prominently in the Fortune 500 list.

Key Responsibilities:

- Communicating with clients to ensure that all their needs are understood and addressed

- Building strong client relationships to maintain old business and acquire new business/customers through networking

- Collaborating with various internal departments to ensure that they fulfill all customer requests

- Resolving complaints and keeping track of all processes that pertain to the client's projects

- Acting as the client's representative to ensure that their demands are met with a focus on improving the customer experience

- Collecting and analyzing data concerning clients changing needs

Personal Attributes/Skills:

- Problem-solving skills to help resolve customer complaints or needs

- Excellent verbal and written communication skills to communicate with clients

- Up-to-date understanding of the industry trends

- Strong customer service and interpersonal skills for dealing with different types of customers and clients

- Exceptional analytical skills for analyzing client data

- Time management and multitasking skills in order to handle multiple tasks and clients at once

- Advanced motivational and negotiation skills

- Strong organizational skills and attention to detail

What We Offer

- Competitive base salary + performance-based incentive

- Comprehensive benefits package

- Collaborative, international work culture