Account Manager
Description:
About Loop Loop is a subscription management platform for e-commerce brands on Shopify.
Most of our business is in US market and some in Europe / ANZ region.
We are growing very fast on back of strong product / merchant experience.
We grew 5x in 2023, 3x in 2024, and is on track to grow 2.
5x in 2025.
We have been able to scale to $10m+ ARR via organic channels and a small but powerful team.
As we continue to expand, were looking to hire people who is self-driven and eager to take ownership of their strategies.
At Loop, youll join a culture that rewards curiosity, encourages bold experimentation, and genuinely invests in your personal and professional growth.
We dont just value ownershipwe expect and empower it.
KRAs.
- Work with our existing merchants on their problems (own NPS) and help them use the products in best possible way and grow their subscription business (subscription business growth).
- To achieve this, they would do analysis on their business and recommend insights on what could be done to improve the business.
- Should be good with numbers excel is must / SQL or R preferable.
- Basis above, articulate solid POA and work with merchants + internal teams wherever applicable in executing this.
- Good communication / articulation.
- To achieve above plan, they would have need to be a good stakeholder management so past experience in this would be helpful.
- Our product is evolving at rapid pace + we are uncovering so many new insights so they must have structured way of operating + handle multiple things simultaneously.
- By executing above plan, they would have figured out some insights on the product so they work with closely with the product team to improve the product.
- They will work with out content and marketing team to write strong case studies.
- They work with merchants to get more referrals (own new ARR).
Experience:
- Work experience in SaaS would be helpful.
- Minimum 3 years experience.
- This person will be working in the US timezone.
Benefits:
- Annual Leaves.
- Free lunch and snacks.
- Annual company retreat.
- Insurance.
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