Associate Vice President - Account Management
Responsibilities:
- Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients
- Operate as the lead point of contact for any and all matters specific to your customers
- Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors
- Mine the existing accounts for new business possibilities and utilising available resources to drive account retention and growth
- Proactively assess, clarify, and validate customer needs on an ongoing basis and document as SOW
- Work cross-functionally with business development, marketing, technology and finance team to ensure the timely and successful delivery of the solutions according to customer needs and objectives
- Analyze latest marketing trends using CRM and analytics tools and tracking competitors activities and providing valuable inputs for fine-tuning marketing strategies.
Requirements:
- Bachelors degree or higher in technology or related field from top-tier engineering school
- 10+ years of experience in enterprise account management or business development in a SaaS company
- Ability to provide client service to a large number of client accounts with passion, strong initiatives and positive attitude
- Advanced skill-set for driving system integrations, gathering requirements, writing SOWs, documenting RFI/RFPs and cross-functional project management
- Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments
- Consultative sales background or experience as a solutions engineer is a plus
- Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is a plus
- Strong organizational skills, judgment and decision-making skills, and the ability to work under continual deadline pressure
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