- The Hospitality & Property Management Trainer is responsible for designing, implementing, and facilitating training programs tailored to employees in the hospitality and property management sectors.

- This role aims to equip staff with the necessary skills, knowledge, and expertise to excel in guest services, property management, customer relations, and operational efficiency.

- The trainer will ensure that employees understand and adhere to industry standards, health and safety regulations, and best practices.

Key Responsibilities:

Training Program Development:

- Develop comprehensive training programs focused on hospitality operations (front desk, housekeeping, guest services, event coordination) and property management (tenant relations, maintenance, leasing, safety protocols).

- Create training materials, manuals, and presentations for employees at all levels (entry to management).

- Ensure training content is up-to-date, relevant, and aligned with industry trends and regulations.

- Customize training modules to meet the specific needs of different roles within the property or hospitality organization.

Training Delivery:

- Conduct engaging training sessions for employees, using various formats such as classroom-style learning, e-learning, role-playing, and on-the-job training.

- Train employees on key topics such as customer service, conflict resolution, communication skills, property maintenance, leasing procedures, and legal compliance.

- Ensure all staff members are proficient in the use of property management systems (PMS), booking software, and other essential tools.

- Provide hands-on demonstrations and supervise practical exercises in real-world settings.

Employee Development and Assessment:

- Assess employees' progress through regular evaluations, quizzes, and feedback sessions.

- Identify gaps in employee skills and knowledge, and recommend further development or refresher training as necessary.

- Provide constructive feedback and guidance to employees to improve their performance and service standards.

- Encourage continuous learning and professional development within the team.

Monitoring and Reporting:

- Track and document training progress, attendance, and outcomes.

- Provide regular reports to management on training effectiveness, areas for improvement, and employee performance.

- Gather feedback from employees to improve training programs and methods.

Collaboration with Other Departments:

- Work closely with department managers to identify specific training needs and tailor programs accordingly.

- Collaborate with HR and operations teams to ensure smooth integration of new training programs and consistency in operational practices.

Qualifications:

- Proven experience in hospitality or property management, preferably in a supervisory or managerial role.

- Previous experience as a trainer or in a training capacity within the hospitality or property management industries.

- Excellent communication and presentation skills.

- Ability to engage and motivate employees with various learning styles.

- Strong organizational skills and the ability to manage multiple training programs simultaneously.

Education and Certifications:

- Bachelor's degree in Hospitality Management, Property Management, Business Administration, or a related field (preferred).

- Certification in Training and Development (e.g., Certified Professional in Learning and Performance, CPLP) is a plus.

- Knowledge of property management certifications (e.g., CPM, RPA) is a plus.

- First Aid, CPR, or other relevant safety certifications are beneficial.

Skills:

- Strong leadership and interpersonal skills.

- Ability to simplify complex concepts and present them effectively.

- Familiarity with training and learning management systems (LMS).

- Excellent time-management skills and attention to detail.

- Proficient in Microsoft Office Suite and training-related software tools.

- Ability to adapt training methods to suit a diverse audience.