Lifebridge Group - Clinical Manager - KITES

Job Description

Job Title : Clinical Manager

Department : Homecare

Reporting to : Manager Operations

Location : Kites Senior Care, Homecare (Kochi & Bangalore)

About Us:

Kites Senior Care, the Geriatric Care Specialist Brand, Was Founded in 2016 by Senior Doctors & Healthcare Professionals to Be the Trusted Care Continuum Partner for The Elderly & Their Families. Trusted by Over 5,300 Families, Ksc Provides Post-Operative & Post-Hospitalization Care, Palliative Care & Dementia Care at Our Care Facilities & the Residences of The Elderly. Funded by The Reputed Memg Group, We Have Now Expanded Our Footprints to 3 Cities and Manage Over 340 Care Beds in Multiple Facilities.

Role Objective:

- The Clinical Manager Will Be the Face of The Company During the Visits for The Patient Assessments.

- Responsible to Assess the Patient at Their Residence or Any Said Location and Ensure the Requirement Is Captured and Communicated to The Respective Business Vertical.

Duties and Responsibilities:

- Assess the Residence or Location of Patients Within 24 Hours of The Lead Being Shared

- Maintain a Deep Understanding of The Customer Needs

- Exemplify Outstanding Customer Service to All Clients in All Interactions.

- Adhere to And Express the Mission, Vision and Values of The Organization

- Protect Client Information and Maintain Strict Confidentiality at All Times

- Maintain / Publish Approved Reports as Required by The Management

- Undertake Any Other Additional Responsibilities Required by The Organization

- Collaborate with The Team to Implement and Evaluate Improvements

- Follow-Up with Clients to Seek Feedback

- Support in Training Program of Care Assistant/ Nurses as Per Kites Module

- Handle Patient Queries and Assist the Team in Solving Issues.

- Second in Charge for The Nursing Department During the Absence of Nurse Manager

- Conduct Regular Compliance Audit at The Center

- Compliance with Data Entry Into His on Regular Basis and Updating of Patient File