Role Purpose: Own process compliance and continuous improvement across the store network by identifying gaps, improving SOP adherence, driving corrective actions, and leveraging AI-based automation to improve operational efficiency. Key Responsibilities: - Identify process gaps and design/roll out standardized SOPs and process controls. - Monitor SLA adherence, TATs, and escalations across stores. - Build and maintain compliance dashboards and performance trackers. - Drive Corrective Action Plans (CAPAs) for underperforming stores through closure. - Analyze recurring process deviations and implement root-cause-based solutions. - Identify and implement AI-based automation opportunities to reduce manual effort, improve compliance, and enhance operational efficiency. - Leverage AI, analytics, and automation for proactive monitoring, anomaly detection, process audits, and early identification of store-level issues. - Partner with technology teams to pilot, deploy, and scale AI-led process improvements across the store network. - Partner with AOMs, ZMs, and Circle Heads to drive execution and adoption. - Develop training material and track SOP training/adoption. Key KPIs: - SLA adherence - Escalation/TAT compliance - SOP adoption & compliance - CAPA closure rate - Reduction in process deviations - Training/adoption completion - AI/automation initiatives implemented and impact Qualifications & Role Requirements: - Bachelor's degree with 4+ years experience in retail operations, process improvement, program management, or related operations. - Strong knowledge of SOPs, compliance, SLA management, and root-cause-analysis. - Proficiency in Excel/Google Sheets; Power BI experience is a plus. - Strong analytical, problem-solving, stakeholder-management skills, and interest in AI/automation.

Gurgaon/Gurugram

Lenskart - Program Manager - Backend Operations - Process Compliance & AI Automation 

Job Description for Lenskart - Program Manager - Backend Operations - Process Compliance & AI Automation  in LENSKART SOLUTIONS LIMITED in  Gurgaon/Gurugram for (4-8) years of experience. Apply Now!