Office cab/shuttle

Health insurance

Job/Soft skill training

Free meal

International/On-site exposure

Professional degree assistance

Cafeteria

Air India Express Reviews by Employees

Senior Security Officer

Associate

Cabin Crew

Senior Associate

Assistant Security Officer

Ground Staff

Cabin Crew Incharge

Senior Manager - Process Excellence Role : - This role requires to drive the Process Excellence culture using Six Sigma methodology in Customer Service. - In this role, you need to analyze, solve problems by driving solutions through projects or through process improvements. - You will typically be creating new solutions, leveraging and, where needed, adapting existing methods and procedures. - The role requires a clear understanding of the strategic direction & goals set by Customer Service to translate the same in terms of monthly/quarterly deliverables. - You will need to monitor Unit performance, including throughput and quality as per defined metrics. Has to play a key role working with operations and support functions to understand business needs and apply relevant techniques to deliver quantifiable improvements. - This position requires the person providing leadership in executing Improvement projects using Six Sigma, Lean and / or other quality tools. - The challenge in this role is that areas of focus will vary depending on the business priorities and may vary from quarter to quarter and year to year. - Thus, the ability to work in a complex/ambiguous environment is a must as is the ability to derive concrete objectives in this context. Need to recommend new solutions via automations to improve customer experience. Responsibilities : - Develop and drive projects in Customer Service to deliver improved Customer Experience measured through Net Promoter Score/CSAT etc. - Conceptualize NPS and measure customer satisfaction at customer various touch points. - Identifying, prioritizing and implementing initiatives to improve productivity, quality, customer service. - Documenting processes and creation of standard operating procedures for internal and external audits. - Governance and compliance of all Customer Service processes as per SOP. - Providing visibility to the milestones and performance across all projects. - Work with stakeholders across the organization to optimize and improve processes for better customer experience. - Develop and maintain operational excellence project plans, identify resource needs, and manage project schedules; collaborate effectively across teams to agree timelines and deliverables. - Track the performance of customer service across all lines of business - Continuously challenge the status quo and persistently dig for improvement opportunities. - Establish a passion for operational excellence within operations. - Manage large highly complex programs that will accelerate operational, productivity and customer experience improvement across the organization. - Serve as facilitator and champion for operational excellence across the company. - Coach, mentor and support colleagues in achievement of initiatives and targets. - Be a critical player in the people ops team and will work through peers by driving clear actionable strategies and be the key person that holds the program together. - Must execute with urgency, including setting aggressive goals and owning the results, demonstrating sound judgment, and acting with speed, and taking risks. Qualifications & Experience : - Project Management skills, Six Sigma Green Belt/ Black Belt with experience in operations management, quality assurance and process excellence. - Experience in building processes, prior experience in designing workflows, MS Office will be preferred. - Ability to quickly understand, connect the dots and translate business priorities to stitch into Customer Service actionables. - The ability to assess, connect the dots and present new processes or redefine existing processes. - Strong analytical, problem solving, initiative, influencing, teamwork skills. - Demonstrated ability to work and deliver results in a dynamic highly matrixed and team-oriented environment; able to build networks, develop alliances and work through people. - Strong execution capability.

Ahmedabad

Gujarat

LendingKart - Senior Manager - Process Excellence 

Job Description for LendingKart - Senior Manager - Process Excellence  in Lendingkart Finance Limited in  Ahmedabad Gujarat for (5-12) years of experience. Apply Now!

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