About the Role :

If you love nurturing high-value enterprise relationships, driving platform adoption, and unlocking revenue expansion within a fast-growing SaaS environment, you're in the right place.

As our Account Growth Manager, you will be the primary bridge between our top corporate clients and Legistify's cutting-edge legal-tech solutions. Acting as a trusted advisor, your goal is simple: ensure flawless service execution, maximize product adoption, and proactively identify upselling/cross-selling opportunities to expand our revenue footprint.

Key Responsibilities :

1. Key Account Management & Revenue Growth :

- Manage, nurture, and strengthen long-term relationships with assigned key enterprise accounts.

- Act as a trusted advisor to clients by deeply understanding their business workflows and aligning Legistifys SaaS solutions to their operational objectives.

- Proactively identify opportunities for account expansion (upselling features, modules, or user licenses) to hit growth targets.

2. Strategic Stakeholder Management & Communication :

- Serve as the primary, high-touch point of contact for key enterprise accounts.

- Ensure timely, professional, and transparent communication to maintain elite levels of client satisfaction and long-term retention.

- Confidently handle high-level client queries, contract renewals, and strategic escalations in a solution-oriented manner.

3. Issue Resolution & Problem Solving :

- Proactively monitor account health metrics to identify potential churn risks, challenges, or platform adoption gaps early.

- Work diligently to resolve client friction points efficiently, putting permanent processes in place to prevent recurrence.

4. Cross-Functional Collaboration :

- Partner closely with internal stakeholders-including Product, Engineering, Sales, and Onboarding teams-to ensure seamless service delivery and custom feature implementations.

- Champion the voice of the customer internally, passing on critical feedback to our product teams to help guide Legistify's product roadmap.

Desired Skills & Experience :

- Experience : 2 - 4 years of proven experience in Key Account Management, Customer Success, or Strategic Sales (Prior experience within B2B Enterprise SaaS, Legal-Tech, or Fin-Tech domains is a major advantage).

- Communication Powerhouse : Exceptional verbal and written communication skills with the ability to engage, present to, and influence C-suite stakeholders.

- Analytical Mindset : Strong problem-solving skills with a high attention to detail; ability to turn client data and platform usage metrics into actionable growth plans.

- Agility : A strong learning aptitude with the ability to prioritize multi-layered accounts and adapt swiftly within a fast-growing, dynamic startup ecosystem.

What We Offer :

- A fast-paced, high-growth environment where your impact on enterprise retention and revenue expansion is visible from day one.

- An opportunity to work alongside top-tier professionals reshaping the legal-tech landscape.

- Competitive compensation and incentive structures aligned with your portfolio's growth.