Role: Manager - Learning & Development

Location: Mumbai

Job details

Proposed designation - Manager - DA&S L&D

Reporting to - Senior Associate Director, DA&S Learning & Development

Business to be supported - Deal Advisory & Strategy

Work timings and location - General Shift, Mumbai

Roles & responsibilities

The L&D Manager will lead the design, execution, and continuous improvement of learning strategies and operations for DA&S learning. This role requires strong collaboration with business leaders, global stakeholders, and cross-functional teams to ensure learning solutions are aligned with business goals. The incumbent will manage end-to-end training operations, oversee learning effectiveness, and drive strategic initiatives that enhance workforce capability and performance.

Strategic Partnership & Stakeholder Engagement

- Collaborate with the DA&S Leaders and business stakeholders to develop and execute service line-specific L&D strategies and roadmap

- Build and maintain strong relationships with internal customers, service line leaders, and global counterparts to understand evolving learning needs.

- Represent L&D in Mumbai, leading Mumbai specific learning initiatives and driving learning agenda

L&D Operations Management

- Oversee day-to-day L&D operations, including training calendar management, facilitator engagement, and budget utilization.

- Ensure seamless delivery of training programs across locations and service lines.

- Monitor and manage the quality of training delivery and vendor performance.

Training Lifecycle Management

- Conduct training needs analysis (TNA) to identify skill gaps and recommend appropriate learning interventions.

- Design, deliver, and evaluate professional development programs and liaison with the business on technical programs.

- Innovate on digital learning platforms, driving more rigor and adoption on the platforms . Explore and evaluate ways of integration of AI in learning solutions

- Assess training effectiveness and continuously improve learning solutions based on feedback and business impact.

Project & Change Management

- Lead and execute learning-related projects and initiatives aligned with organizational priorities.

- Adapt to shifting priorities and contribute to change management efforts within the organization.

People Leadership

- Set goals, provide coaching, and conduct performance appraisals for team members.

- Drive senior leadership development initiatives across centers.

Mandatory technical & functional skills

- Strong communication skills and ability to interact with global stakeholders and leadership teams

- Outstanding project management skills to execute multiple projects simultaneously and deliver results

Preferred technical & functional skills

- Ability to effectively plan, organize, and manage L&D projects which includes project scoping, resource allocation, timeline management, and stakeholder communication.

- Possess outstanding interpersonal, relationship management and customer service skills

Key behavioral attributes/requirements

- Demonstrate expert working knowledge of L&D concepts, theories, and processes

- Have working knowledge of MS Excel and MS PowerPoint

- Possess exceptional and demonstrable presentation and facilitation skills and have experience handling audiences from multiple functions and from entry level to middle and senior management

- Possess outstanding interpersonal, customer service and relationship building skills

Other information

- Interview process: 3-4 r ounds of interview

- Does the job role involve travelling: Minimal (2-3 times in a year)

- Does the busy season apply to this role?: No

This role is for you if you have the below

Educational qualifications

- Graduate/Postgraduate/MBA is preferred - Any Specialization

Work experience

- Minimum 12 years of professional experience of which at least 7 in the L&D function of a large corporation

- Experience in managing end to end learning process from design conception to deployment

- Stand-up facilitation experience of at least 5 years

- Strong experience in building stakeholder relationship and managing projects

- Have excellent written and spoken English skills