LeadSpire - Program Manager - EdTech

Role Overview:

We are looking for a Program Manager who can run complex, large-scale programs end-to-end.

The role requires balancing operational excellence with stakeholder management, building repeatable processes, and ensuring smooth delivery across multiple cohorts and partners.

Responsibilities:

Program Delivery & Operations:

- Manage a portfolio of academic/learning programs from launch to completion.

- Oversee scheduling, faculty coordination, content delivery, and learner engagement across 50-100+ cohorts.

- Ensure seamless execution of live classes, assessments, and certification processes.

Learner Experience & Escalation Management:

- Monitor learner journey from enrollment to completion.

- Set up frameworks for grievance redressal, escalation handling, and first-contact resolution.

- Track completion rates and drive interventions to improve outcomes.

Partner Onboarding & Stakeholder Management:

- Manage onboarding of universities, corporates, and academic partners.

- Lead LMS integration and ensure partner deliverables are met.

- Act as the primary point of contact for stakeholders, presenting dashboards and progress reports.

Process Improvement & Efficiency:

- Reduce learner support volumes by implementing better onboarding, FAQs, and training interventions.

- Standardize academic and operational workflows to ensure consistency across programs.

- Identify gaps in delivery and roll out corrective action plans.

Data & Reporting:

- Build and maintain dashboards for program health (enrollment, drop-off, completion).

- Generate reports for leadership and partners, with actionable insights.

- Use tools (SQL, GA, Freshdesk, JIRA) to monitor efficiency and outcomes.