End User Support & Infrastructure Ops Lead

Category - IT & Systems

Job Type - Permanent

Description - The End User support and Infrastructure Ops Lead is responsible for maintaining and supporting all infrastructure, tools and utilities to support IT operation across all locations. This role will oversee managed service operation staff to ensure that operational commitments are consistently delivered across all OpCOs.

Client Details :

Our client is a leading provider of telecommunications and mobile money services with operations in 18 countries across the globe. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers. They offer an integrated suite of telecommunications solutions to their subscribers, including mobile voice and data services as well as mobile money services both nationally and internationally.

- The Group aims to continue providing a simple and intuitive customer experience through streamlined customer journeys.

Job Description :

- Delivering seamless IT Operation of the business for all applications and infrastructure services (Application management, Infrastructure management, End user Support management) ensuring SLAs as well as Uplift SLAs through continuous improvement initiatives

- Overseeing vendor/partner to ensure relevant deliverables with agreed SLA as well as objectives, priorities, trade-offs and risks are aligned

- Managing partner(s) and ensuring service delivery to agreed quality and minimum time to market

- Ensuring value delivery to the OPCO/HQ-IT by maintaining oversight of IT Infrastructure and End User support related managed services

- Preparing and reviewing IT Infrastructure related RFPs as well as evaluating the bids received and giving recommendation on vendor selection

- Some travel is required for this role since End user support and Infrastructure Ops Lead will work in multiple programs and projects across the group

Profile :

- MSc/Bachelor's degree in Computer Science, systems analysis or a related study

- 10+ years of IT infrastructure and operation experience

- Exposure to Telco business is strongly desirable

- Demonstrated experience in engaging with senior level on resolving and presenting business problems

- ITILv3 experience is required and foundation or higher certification in IT Service Management preferred

- Deep understanding of the Telco IT domain as well as architecture understanding for IT Infrastructure in a telecom environment

- Expertise in the area of managing Server, Storage, database, middleware, network, EUS (end user support) operation as well as new systems implementation

- Well-versed on Virtualization, micro-services, Containerization, private and public cloud

- Leadership skills with ability to manage direction for Infrastructure experts across OPCOS/Partners

- Structured approach to work, with the ability to plan and organize larger activities

- Excellent written & verbal communication skills

Job Offer :

- Attractive salary commensurate with industry norms

- Opportunity to work with one of the leading organisations in the telecommunications industry

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Mitali Bansal on +91 124 452 5481

Contact - Mitali Bansal - +91 124 452 5481

The Apply Button will redirect you to website. Please apply there as well.

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