Lead - eCommerce Marketplaces - Technology Refurbishment Platform

Description:

Job Title: Lead - E-Commerce Market places

Experience: 8+ years

Location: Remote (India)

About the Company:

We are building a next-generation technology refurbishment platform in East Africa, redefining how consumers perceive and purchase pre-owned devices.

Our mission is to elevate the refurbished technology experience to match the quality, reliability, and trust of brand-new products. By combining strong operational processes with a focus on sustainability, we aim to create a more accessible and responsible way for consumers to own high-quality devices.

As we continue to grow, we are expanding into new markets and scaling our operations to shape the future of technology consumption across the region. Join us in transforming the second-hand device ecosystem into a trusted and aspirational choice for customers.

Key Facts:

Founded: 2021

Headquarters: Kenya

Focus: Refurbished smartphones and trade-in services

Regions Served: Kenya, Uganda, Tanzania

Business Model: Buy-back, refurbishment, and resale of devices

Scope of work:

We are seeking an experienced Manager - E-Commerce Market places to lead our online sales channels strategy and operations in the refurbished phone market. Will be responsible driving revenue growth, improving customer experience, and ensuring seamless digital operations. The role involves strategic planning, platform management, digital marketing alignment, and performance analytics, managing P&L and the ability to leverage industry insights to build long-term, profitable relationships.

Key Responsibilities:

Business Ownership & Strategy:

- Own P&L for the e-commerce business and deliver revenue and profitability targets.

- Define and execute growth strategy across D2C website and marketplaces.

- Identify new channels, partnerships, and expansion opportunities.

Revenue Growth & Performance Marketing:

- Lead digital acquisition strategy across paid media, SEO, affiliates, and social commerce.

- Optimize marketing spends to achieve target ROAS and CAC benchmarks.

- Plan and execute large-scale campaigns, sales events, and promotional calendars.

Data Analytics & Insights:

- Establish data-driven decision-making across all e-commerce functions.

- Monitor key metrics: revenue, traffic, conversion rate, AOV, retention, and funnel performance.

- Build dashboards and reporting frameworks for leadership visibility.

Customer Experience & Retention:

- Drive superior customer journey across web and mobile platforms.

- Implement CRM, loyalty programs, and lifecycle marketing initiatives.

- Improve NPS, repeat purchase rates, and customer lifetime value (CLTV).

Marketplace & Channel Management:

- Lead relationships and performance across key marketplaces (Amazon, Flipkart, etc.).

- Optimize listings, pricing strategies, and ad performance.

- Ensure compliance with SLAs, ratings, and platform metrics.

Operations & Supply Chain Alignment:

- Work closely with operations, warehousing, and logistics teams to ensure smooth fulfillment.

- Optimize inventory planning, demand forecasting, and returns management.

- Improve delivery timelines and reduce operational costs.

Team Leadership & Stakeholder Management:

- Build, mentor, and lead a high-performing e-commerce team.

- Collaborate with marketing, product, finance, and tech teams for seamless execution.

- Manage external agencies, vendors, and platform partners.

Key Performance Indicators (KPIs):

- E-commerce revenue & profitability (P&L ownership)

- Conversion rate & AOV growth

- Customer acquisition cost (CAC) & return on ad spend (ROAS)

- Customer retention & lifetime value (CLTV)

- Website/app performance metrics

- Marketplace ratings and sales contribution

Qualifications & Skills:

Education:

- Bachelors degree in Business, Marketing, or related field

- MBA preferred

Experience:

- 8+ years of experience in e-commerce/digital business

- Proven experience in managing and scaling online revenue

- Prior experience in leading teams and cross-functional projects

Technical Skills:

- Hands-on experience with platforms (Shopify, Magento, WooCommerce, etc.)

- Strong understanding of performance marketing, SEO/SEM, and analytics tools

- Proficiency in data analysis (Excel, Google Analytics, BI tools)

Core Competencies:

- Strong business acumen with P&L ownership mindset

- Leadership and team management capability

- Strategic thinking with execution excellence

- Data-driven decision-making

- High ownership and accountability

Preferred Experience (Optional):

- Experience in D2C brands or omnichannel retail

- Exposure to international markets (US,UK, Africa, Middle East)

- Familiarity with CRM, marketing automation, and personalization tools

Culture:

While we have been growing fast, we are still small enough that everyone makes a pivotal difference. We care more about the outcome and the impact you make. We have worked hard to create an autonomous working culture emphasizing work/life balance and a fun working environment.