Job description Position: Customer Success & Expansion Lead Holistic Progress Card (HPC) Contract: Full-time Location: India (Remote or Hybrid) ABOUT THIS ROLE We are looking for a hands-on, high-ownership Customer Success leader to drive implementation, engagement, renewal and expansion for our flagship Holistic Progress Card (HPC) product. WHAT YOULL DO Customer On-boarding & Implementation - Own end-to-end on-boarding of schools: setup, training, baseline assessments. - Build and manage on-boarding playbooks and success plans. Adoption & Engagement - Monitor product usage, identify gaps and intervene proactively. - Build a school success score to track risk and opportunity. - Manage ongoing teacher training and school coordinator engagement. Retention & Expansion - Lead renewal conversations with clear value stories and outcomes. - Identify and pitch expansion paths (e.g., personalised workbooks, KinderPass services, bootcamps). - Work closely with Inside and Field Sales teams to cross-sell and upsell. Build Systems & Team - Set up CS tools and dashboards (CRM, WhatsApp nudges, reports, etc.). - Hire and manage a small team of CS Associates as we scale. ABOUT YOU - 48 years in Customer Success, Account Management or Implementation (EdTech/SaaS preferred). - Strong project management skills you can manage multiple school accounts simultaneously without compromising quality. - Ability to zoom in and zoom out: deep into execution, up into strategy. - Excellent communicator in English and at least 1 Indian language. - Data-driven, outcomes-focused, empathetic with schools. - Experience in K12 education / working with school management preferred, but not essential - Experience building CS playbooks or teams from the ground up. - Proactive, entrepreneurial mindset with a strong comfort level working in early-stage, ambiguous environments.

Anywhere in India/Multiple Locations

Remote

Lead - Customer Success & Expansion - EdTech 

Job Description for Lead - Customer Success & Expansion - EdTech  in Recruit91 in  Anywhere in India/Multiple Locations Remote for (3-4) years of experience. Apply Now!