Confidential Job Posting
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Role Overview:
As the Lead High Value Client Acquisition, you will own the growth and expansion charter for the most valuable enterprise clients. This role demands a strategic and commercially astute leader who can navigate complex enterprise ecosystems, unlock new opportunities, and deepen long-term partnerships with Indias top retail and eCommerce brands.
The person will be working directly with the leadership management team in a high-impact role, driving both the depth and width of enterprise relationships ensuring every account reaches its full potential through consultative engagement, solution expansion, and operational excellence.
You will lead a team of experienced account managers, ensuring that our largest clients realize maximum business value from our solutions while delivering predictable and scalable revenue growth.
Key Responsibilities:
1. Strategic Growth & Account Leadership
- Own revenue, retention, and expansion for high-value enterprise portfolio.
- Define and execute strategic account plans that strengthen relationships, increase wallet share, and drive measurable client impact.
- Develop customized success blueprints aligned with each clients strategic goals and commerce roadmap.
2. CXO & Enterprise Engagement
- Build and nurture deep relationships with CXOs, business heads, and key decision-makers as a strategic growth enabler.
- Lead Quarterly Business Reviews (QBRs) and strategic discussions focused on co-creation, innovation, and long-term account scaling.
3. Growth & Revenue Management
- Drive commercial expansion across the organization's product suite, new use cases, and client business units.
- Ensure industry-leading renewal rates and Net Revenue Retention (NRR) through consultative solutioning and proactive client engagement.
- Build strong internal alignment across Product, Tech, and Customer Success to enable seamless solution delivery and client satisfaction.
4. Team Leadership & Execution Excellence
- Lead, mentor, and develop a high-performing account management team skilled in managing complex, high-value enterprise relationships.
- Foster a culture of consultative selling, data-driven decision-making, and operational rigor.
- Build predictable processes for pipeline management, revenue forecasting, and client governance.
5. Strategic Insights & Voice of the Client
- Leverage client insights and analytics to identify growth patterns, risk signals, and opportunities for expansion.
- Champion the voice of the client within the organization to influence strategy, product development, and service delivery.
What Were Looking For:
- Pedigree: MBA from a Tier-1 B-School (IIM, ISB, MDI, SPJIMR, etc.)
- Experience: 6-10 years in Enterprise Account Management / Key Account Growth / Strategic
Partnerships within SaaS, eCommerce, or Technology-driven B2B organizations
- Enterprise Exposure: Proven success in managing CXO-level relationships and growing multi million-dollar accounts
- Strategic Orientation: Ability to translate client needs into commercial outcomes and solution roadmaps
- Leadership Depth: Experience leading and coaching account teams handling enterprise portfolios
- Analytical & Tech Fluency: Comfort with CRM, analytics dashboards, and SaaS metrics (NRR, churn, expansion ARR)
- Mindset: Strategic yet hands-on; a relationship builder who blends empathy with execution
Other details:
MBA - Full-time
Keywords: sales, business development, growth, P&L
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