L&D Content Designer & Training - Jewellery

Criteria : Only looking for candidates who come from the Jewelry space. This is an Individual Contributor role.

Location : Mumbai (Pan-India travel required)

Why are we hiring?

To design, develop, and deliver high-quality learning content aligned with luxury brand standards, ensuring consistent and impactful training delivery across Pan-India locations.

Key Responsibilities

- Design and develop engaging L&D content for luxury training programs (classroom, digital, and blended formats).

- Customize training modules in line with brand values, premium customer experience, and business objectives.

- Deliver Pan-India training programs for frontline teams, managers, and support functions.

- Facilitate workshops on product knowledge, service excellence, and behavioral skills.

- Ensure consistency and quality of training delivery across all locations.

- Collaborate with HR, business leaders, and stakeholders to identify training needs and update content.

- Measure training effectiveness and continuously enhance learning material.

Key Requirements:

- 5+ years of experience in L&D content design and training delivery.

- Strong exposure to luxury or premium brands (retail, jewelry, fashion, hospitality, or lifestyle).

- Proven experience in Pan-India training delivery.

- Excellent content creation, facilitation, and storytelling skills.

- Willingness to travel extensively across India.

- Strong communication and stakeholder management skills.

Preferred Skills:

- Experience in luxury customer experience and service excellence training.

- Exposure to digital learning tools, LMS, and modern learning methodologies.

- Ability to work independently in a fast-paced and growing organization.