The Account Manager Projects will serve as the primary liaison between the client and the organization, ensuring successful project delivery, client satisfaction, and account growth.

The role demands a balance of relationship management, project oversight, and commercial acumen, with accountability for meeting client needs while maintaining organizational profitability and efficiency.

No Of Vacancies:

Experience: 10 to 15 years.

Qualification: Bachelors degree in Business Administration, Management, IT or related field (MBA preferred).

Location: Mumbai, Trivandrum.

- Expected to travel and be stationed across various States in India as per project requirement.

Skills/Requirements:

- Excellent client relationship and stakeholder management skills.

- Strong communication, negotiation, and presentation abilities.

- Commercial awareness with ability to manage budgets and contracts.

- Problem-solving and conflict resolution skills.

- Ability to multitask and manage priorities across multiple projects.

- Should be a team player.

- Good communication skills in English & Hindi (both written and verbal).

- Proficiency in MS Office Suite and Project Management tools (MS Project, JIRA, etc.

Qualification Required:

- Bachelors degree in Business Administration, Management, IT or related field (MBA preferred).

- 10 -15 years of experience in Account Management (IT Projects), Client Engagement or Project Management (IT government projects).

- Proven track record of managing large accounts/projects with multiple stakeholders.

- Strong understanding of project management methodologies and practices.

- Experience in handling contracts, SLAs, and financial tracking for projects.

Responsibilities:

Client Relationship Management:

- Act as the single point of contact for assigned client accounts.

- Build and maintain strong, long-term relationships with key stakeholders.

- Understand client business objectives, challenges, and future requirements.

- Ensure timely communication of project progress, risks, and issues.

Project Oversight & Delivery Support:

- Oversee project execution in collaboration with Project Managers and internal teams.

- Ensure adherence to agreed project scope, timelines, and quality standards.

- Support requirement gathering, clarifications, and approvals from the client side.

- Monitor and track project health through regular reviews and reports.

Commercial & Contractual Management:

- Ensure compliance with client contracts, SLAs, and deliverables.

- Track financial aspects of the account billing, invoicing, and collections.

- Identify and facilitate opportunities for change requests, upselling, and cross-selling.

Risk & Issue Management:

- Serve as the escalation point for client concerns.

- Proactively identify risks that may impact delivery or client satisfaction.

- Drive resolution of issues by coordinating with internal and client teams.

Strategic Account Growth:

- Identify opportunities for account expansion and new project engagements.

- Collaborate with Business Development teams for proposal preparation and presentations.

- Contribute to account planning, forecasting, and strategic initiatives.

Internal Coordination & Reporting:

- Act as the clients representative within the organization, ensuring delivery alignment.

- Share client feedback with delivery and leadership teams for continuous improvement.

- Provide regular status updates, reports, and dashboards to management.

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