Responsibilities:
Client Relationship Management
- Act as the single point of contact for assigned client accounts.
- Build and maintain strong, long-term relationships with key stakeholders.
- Understand client business objectives, challenges and future requirements.
- Ensure timely communication of project progress, risks and issues.
Project Oversight & Delivery Support
- Oversee project execution in collaboration with Project Managers and internal teams.
- Ensure adherence to agreed project scope, timelines and quality standards.
- Support requirement gathering, clarifications and approvals from the client side.
- Monitor and track project health through regular reviews and reports.
Commercial & Contractual Management
- Ensure compliance with client contracts, SLAs and deliverables.
- Track financial aspects of the account - billing, invoicing and collections.
- Identify and facilitate opportunities for change requests, upselling and cross-selling.
Risk & Issue Management
- Serve as the escalation point for client concerns.
- Proactively identify risks that may impact delivery or client satisfaction.
- Drive resolution of issues by coordinating with internal and client teams.
Strategic Account Growth
- Identify opportunities for account expansion and new project engagements.
- Collaborate with Business Development teams for proposal preparation and presentations.
- Contribute to account planning, forecasting, and strategic initiatives.
Skills & Competencies
- Excellent client relationship and stakeholder management skills.
- Strong communication, negotiation and presentation abilities.
- Commercial awareness with ability to manage budgets and contracts.
- Problem-solving and conflict resolution skills.
- Ability to multitask and manage priorities across multiple projects.
- Should be a team player
- Good communication skills in English & Hindi (both written and verbal).
- Proficiency in MS Office Suite and Project Management tools (MS Project, JIRA, etc.
Qualification Required:
- (MBA preferred).
- 10 -12 years of experience in Account Management (IT Projects), Client Engagement or Project Management (IT government projects).
- Proven track record of managing large accounts/projects with multiple stakeholders.
- Strong understanding of project management methodologies and practices.
- Experience in handling contracts, SLAs and financial tracking for projects
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