Kolte-Patil - Deputy General Manager - Accounts Receivable

Accounts Receivable Team Lead will be responsible for managing the end-to-end receivables function for residential projects, ensuring timely billing, collections, and compliance across the full customer lifecycle from booking to possession. The role requires strong expertise in milestone-based billing, customer account management, and coordination with cross-functional teams to ensure seamless revenue realization.

Role & responsibilities:

Strategic Focus Areas:

1. End-to-End Customer Lifecycle Understanding (Booking to Possession)

- Develop deep understanding of residential real estate lifecycle including:

- Booking and allotment

- Agreement to Sale

- Construction-linked payment plans

- Possession and handover

- Align receivable tracking with project execution timelines and customer agreements.

- Identify risk points in the lifecycle impacting cash flow and collections.

2. Process Standardization & Automation

- Drive standardization of AR processes across all residential projects.

Implement automation in:

- Milestone-based demand generation

- Payment tracking and reconciliation

- Customer communication workflows (reminders, demand notices)

- Optimize ERP utilization (e.g., SAP, Oracle, Farvision) to reduce manual intervention.-

- Establish SOPs and SLAs for billing, collections, and reconciliation activities.

Operational Responsibilities:

1. Customer Collections & Receivables Management

Drive collections for:

- Booking amounts

- Construction-linked installments

- Final possession dues

- Maintenance and other ancillary charges

- Monitor receivable ageing and ensure timely follow-ups with customers.

- Improve collection efficiency and reduce overdue accounts.

- Handle escalations and coordinate with CRM/sales teams for resolution.

2. Timely Milestone Demand Monitoring

- Track project progress in coordination with engineering/project teams.

- Ensure on-time raising of milestone demands as per agreement terms.

- Validate demand accuracy before dispatch to customers.

- Minimize revenue leakage due to delayed or incorrect billing.

3. Account Confirmation & Finance NOC for Possession

- Perform final reconciliation of customer accounts prior to possession.

Ensure:

- Full payment realization

- Closure of all dues and adjustments

- Issue Finance NOC (No Objection Certificate) for possession clearance.

- Coordinate with CRM, legal, and project teams for smooth handover.

4. Stamp Duty & Registration Payment Tracking

- Monitor collection of stamp duty and registration charges from customers.

- Ensure timely payments as per statutory requirements.

- Coordinate with legal/registration teams for completion of documentation.

- Track pending cases and ensure closure before possession.

5. Customer Account Reconciliation

- Maintain and reconcile individual customer ledgers.

- Ensure accurate allocation of receipts against demands.

- Identify mismatches and resolve discrepancies proactively.

6. Team Leadership

- Lead and manage AR team members across projects.

- Allocate responsibilities and monitor performance.

- Provide training on real estate billing processes and compliance.

- Ensure adherence to timelines, accuracy, and quality standards.

7. MIS & Reporting

- Generate and review key reports:

- Project-wise collection reports

- AR ageing and overdue analysis

- Demand vs collection tracking

- Cash flow forecasts linked to collections

- Provide actionable insights to management for decision-making.

8. Compliance & Audit Support

Ensure compliance with:

- RERA guidelines

- GST regulations

- Company policies and accounting standards

- Maintain audit-ready documentation.

- Support internal and external audits.

9. Cross-Functional Coordination

Work closely with:

- Sales team (customer commitments, payment plans)

- CRM team (customer communication and follow-ups)

- Legal team (agreements and registration)

- Project team (construction progress for milestone billing)

- Ensure seamless communication and issue resolution.

Key Skills & Competencies:

Technical Skills:

- Strong understanding of construction-linked payment plans

- Knowledge of RERA compliance, GST, and real estate accounting

- Experience with real estate ERP systems (SAP and SFDC preferred)

- Advanced Excel skills (Pivot Tables, Lookups, Reporting)

Behavioral Skills:

- Strong leadership and team management

- Excellent stakeholder management

- High attention to detail and analytical thinking

- Strong follow-up, negotiation, and problem-solving skills

Education:

MBA Finance / CA (Preferred)/CA Inter

Experience:

- 6 to 10 years in AR/Finance

- 3+ years in real estate (residential developer preferred)

- Prior team handling experience