Kirana Club Reviews by Employees

Job Title: Manager Post-Purchase Operations (Marketplace Logistics) Location: Bangalore Role Overview: We are seeking a detail-oriented and execution-driven professional to own the end-to-end post-purchase journey for our marketplace. This role requires managing both seller dispatch readiness and 3PL performance across the lifecycle of an order: packing pickup in-transit delivery returns claims customer ticket closure. The ideal candidate will ensure operational reliability, cost efficiency, and seamless retailer/customer experience by combining strong vendor management, data-driven decision-making, and hands-on problem solving. Key Responsibilities: Seller Dispatch Operations: - Drive dispatch readiness by ensuring timely packing, order confirmation, and minimal post-order OOS (Out-of-Stock). - Monitor seller compliance SLAs (dispatch time, packaging quality, invoice accuracy, weight accuracy). - Standardize and enforce packaging guidelines to reduce damages, leakage, and RTOs. 3PL Management & Performance: - Manage end-to-end relationships with logistics partners (first-mile, line-haul, last-mile, reverse logistics). - Ensure adherence to SLA metrics: On-Time Pickup, On-Time Delivery (OTD), RTO %, transit TAT, exception % (NDR, damage, lost shipments). - Track 3PL cost components (zone slabs, volumetric weight, COD/Prepaid splits) and drive cost optimization. - Audit 3PL invoicing, penalties, and claims to minimize leakage and improve recovery. Process Optimization & Exception Management: - Analyze transit exceptions (delays, returns, damages, lost shipments) and implement corrective actions. - Optimize allocation logic across sellers and logistics providers for faster, cost-effective deliveries. - Work with Ops & CS to reduce WISMO (Where Is My Order) contact rate by proactive communication and SLA adherence. - Ensure ticket closure TAT and root-cause fix for recurring customer complaints. Analytics & Reporting: - Develop and monitor dashboards for logistics KPIs: OTD %, RTO %, Transit Damage %, NDR %, Cost/Shipment, SLA adherence. - Conduct lane-level and pin-code level analysis to highlight underperforming corridors, stations, or partners. - Drive continuous improvement projects leveraging structured problem-solving (Lean/Six Sigma preferred). - Provide weekly/monthly business reviews with insights on SLA performance, penalties, and cost levers. Requirements: - 4 to 10 years of experience in e-commerce logistics, supply chain, or 3PL operations. Strong understanding of: - Seller dispatch operations (packaging, invoicing, dispatch TAT). - 3PL contracts & SLA frameworks (OTD, RTO, penalty/claims, volumetric billing). - Cost optimization levers in logistics (zonal optimization, carrier allocation, weight accuracy, reverse logistics). - Strong proficiency in Excel/Google Sheets (pivot, macros, cost analysis). - Working knowledge of SQL, BI tools (Tableau, PowerBI, Looker, Metabase, etc.) is a strong plus. - Strong vendor management and negotiation skills. - Structured problem-solving mindset with a bias for action and ownership. - Ability to thrive in a fast-paced, high-growth marketplace environment.

Bangalore

Kirana Club - Senior Program Manager - Post Purchase & 3PL Logistics 

Job Description for Kirana Club - Senior Program Manager - Post Purchase & 3PL Logistics  in Kirana Club in  Bangalore for (4-10) years of experience. Apply Now!