Position Overview
As a Key Account Manager, you will have the exciting opportunity to help drive the growth and shape the future of an emerging technology. The Key Account Manager will be responsible for managing and growing relationships with existing clients, ensuring high customer satisfaction, and driving revenue growth through renewals and upselling opportunities. The role requires a proactive approach to account management, strong problem-solving skills, and the ability to build long-term client partnerships
Key Responsibilities
- Drive timely renewals and ensure retention of key clients.
- Identify and close upsell and cross-sell opportunities within existing accounts.
- Build and maintain strong, long-term relationships with key stakeholders across client organizations.
- Act as the primary point of contact for customers, ensuring a seamless post-sales experience.
- Monitor product usage, customer engagement, and overall account health to proactively identify risks.
- Handle customer escalations and coordinate with internal teams to ensure timely resolution.
- Work closely with Customer Success, Product, and Support teams to enhance customer experience.
- Develop account plans and strategies to drive growth and prevent churn.
Qualifications
- The candidate must have prior experience in the fintech domain, specifically in solutions related to Loan Management Systems (LMS), Loan Origination Systems (LOS), voice bots, and voice agents. Minimum 2+ years of enterprise sales experience in a SaaS based product company.
- Proven track record of meeting or exceeding sales targets consistently.
- Strong understanding of the enterprise sales process, SaaS industry, with the ability to articulate complex technical concepts to non-technical audiences.
- Exceptional negotiation, communication, and presentation skills.
- Ability to collaborate effectively with cross-functional teams.
- Masters degree in Business, Marketing, or a related field.
- Ability to travel as needed.
Didn’t find the job appropriate? Report this Job
