Key Account Manager - IT

Role Overview:

We are seeking an experienced and customer-centric Key Account Manager to ensure seamless client onboarding, delivery, and long-term relationship management.

The role requires someone who can act as the bridge between sales, delivery, and clients rela

ensuring customer success, retention, and growth.

What Youll Do:

As a full-time Key Account Manager, you will:

- Lead client onboarding and ensure smooth handover from the sales team.

- Manage end-to-end delivery of client projects, ensuring quality, timelines, and client satisfaction.

- Act as the primary point of contact for clients post-contract signing.

- Build and nurture long-term relationships with clients to drive renewals, upsell, and cross-sell opportunities.

- Collaborate with internal teams (operations, marketing, product, delivery) to ensure client requirements are met.

- Track client health, proactively address issues, and resolve escalations quickly.

- Develop and present account review reports, success metrics, and ROI to clients.

- Maintain detailed records of client interactions, feedback, and opportunities in CRM tools.

- Identify patterns in client needs and provide feedback to improve Hack2skills offerings.

You Should Have:

- Bachelors/Masters degree in Business, Marketing, or related field.

- Minimum 5+ years of experience in post-sales, client success, or account management, preferably in the IT/SaaS/Services sector.

- Proven track record of managing enterprise clients and delivering projects successfully.

- Strong communication, relationship-building, and stakeholder management skills.

- Ability to handle multiple accounts/projects simultaneously.

- Proficiency in CRM tools and reporting.

- Analytical mindset with the ability to measure client success and ROI.

- Problem-solving skills and a customer-first attitude