Key Account Manager - Integrated Facility Management Services

Description: We are looking for a Key Account Manager Integrated Facility Management Services (IFMS) This role ensures that MEPC systems operate efficiently, comply with industry standards, and meet client expectations.

Key Responsibilities Areas (KRAs):

Account Management & Client Relations:

- Serve as the primary technical point of contact for key clients in commercial, retail, healthcare, or industrial sectors.

- Build and maintain strong relationships with clients, ensuring high satisfaction and long-term contract retention.

- Conduct regular client meetings to review performance, address concerns, and propose value-added MEPC solutions.

MEPC Operations & Technical Oversight:

- Oversee MEPC service delivery, ensuring compliance with SLA agreements, safety standards and energy efficiency best practices.

- Conduct site inspections and audits to assess MEPC system performance, maintenance needs, and operational risks.

Compliance & Sustainability Initiatives:

- Ensure all MEPC systems adhere to local regulations, and client-specific requirements.

- Drive energy-saving and sustainability initiatives (HVAC optimization, smart lighting, water conservation).

- Implement training programs for technicians and vendors on MEPC best practices and emerging technologies.

Reporting & Continuous Improvement:

- Monitor KPIs (system uptime, energy efficiency, maintenance response time) and prepare performance reports for stakeholders.

- Recommend technology to enhance service delivery.

- Identify cost-saving opportunities while maintaining high-quality MEP services