Key Account Manager - Healthcare/IT
4.9
21+ Reviews
Key Account Manager - Provider Business
Description:
Our Client: Company is (founded in 2020) is an industry leading, first of its kind in India, digital healthcare data platform and exchange, infused with AI/ML capabilities delivering solutions to stakeholders in all segments of the healthcare sector.
Job Title: Key Account Manager - Provider Business
Education: Bachelor's degree in Healthcare, Business, or Technology. MBA preferred
Experience: 5+ Years
About the Role: Own product outcomes for provider-facing workflows while serving as the primary business owner for strategic hospital accounts. Blend roadmap leadership with day-to-day account success to drive adoption, reliability, and revenue expansion.
Roles & Responsibilities:
- Run account plans for top providers: governance, adoption, renewals, and expansions
- Translate customer problems into crisp PRDs, KPIs, and release plans with Eng, Data, and Ops
- Discover, define, and deliver product improvements across provider journeys from intake to settlement
- Triage and resolve production issues with clear SLAs and comms; drive root-cause and prevention
- Analyze funnels and reliability metrics to prioritize backlog and de-risk launches
- Lead stakeholder alignment across Product, Support, CSM, and external partners
Requirements:
- 5+ years of experience in account management, customer success, or enterprise sales, preferably in health-tech, SaaS, or healthcare services.
- Proven experience managing large, complex B2B accounts with multiple stakeholders.
- Strong knowledge of hospital operations and enterprise healthcare workflows.
- Excellent communication, presentation, and stakeholder management skills.
- Proactive problem-solving mindset and a track record of driving strategic account growth.
- Willingness to travel across regions on a need basis for account engagement.
Didn’t find the job appropriate? Report this Job
