Key Account Manager - Enterprise SaaS - Revenue Growth/CXO Engagement/Renewals & Expansion

Description:

About the Role

We are looking for a high-impact Key Account Manager to drive revenue growth, retention, and strategic expansion across a portfolio of enterprise and mid-market clients.

This role is ideal for someone who thrives in a client-facing, revenue-owning environment, builds strong CXO relationships, and drives long-term value through consultative engagement.

Key Responsibilities

- Own end-to-end account P&L, including revenue growth, retention, NRR, and gross margins

- Build and manage multi-threaded relationships across CXO, Product, Compliance, and Procurement stakeholders

- Drive platform adoption and value realization through structured customer success plans, usage KPIs, and QBRs

- Identify and execute upsell and cross-sell opportunities to expand account footprint

- Lead contract renewals, pricing discussions, and commercial negotiations

- Proactively manage account risks (churn, low adoption, competitive threats) with clear mitigation strategies

- Maintain strong forecasting, account planning, and stakeholder mapping using CRM tools

- Ensure high-quality delivery, governance, and escalation management for superior client experience

Must-Have Requirements

- 6+ years of experience in Key Account Management / Account Management in B2B SaaS companies

- Proven track record of revenue ownership (renewals, retention, upsell, cross-sell, expansion)

- Strong experience managing enterprise / mid-market clients

- Expertise in engaging with CXO / senior stakeholders and driving strategic conversations & QBRs

- Hands-on experience in commercials, contract renewals, pricing, and negotiations

- Proficiency in CRM tools (Salesforce / HubSpot / Zoho) for forecasting and account planning

- Prior experience in Rewards / Loyalty / Incentives domain (Mandatory)

Preferred Skills

- Strong customer-first mindset with the ability to understand business needs and drive adoption

- Excellent communication, storytelling, and presentation skills

- Ability to influence stakeholders and articulate business value clearly

Why Join Us

- Own strategic enterprise accounts with full revenue responsibility

- Work in a fast-growing SaaS environment with strong market relevance

- High visibility role with direct impact on business growth and customer success

- Collaborate with a team of high-performing professionals in a dynamic setup

Who Should Apply

If you are a results-driven account manager with strong SaaS experience, CXO engagement skills, and a proven track record of driving revenue growth, this is a great opportunity to step into a strategic, high-impact role.

Apply now to be part of a fast-scaling SaaS organization and drive meaningful business impact!