Key Account Manager - B2B SaaS/Retention/Upsell

About Xoxoday

1000's of businesses of all sizes, from start-ups to large enterprises, use Xoxodays Rewards and Incentives technology & APIs to calculate incentives, send rewards, manage commissions & disburse payouts online. A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.

Website : https://www.xoxoday.com/

Company Size : Mid-Sized

Working Days :5 days/week

Role & Responsibilities:

Looking for a Key Account Manager (B2B) with Excellent Communication Skills and prior experience in selling or managing clients for SaaS products / Tech Sales.

Key Responsibilities:

- Own account P&L outcomes including Revenue Expansion, Retention, Gross Margins, NRR and CSAT scores

- Build multithreaded relationships across CXO, Product, Compliance and Procurement teams

- Drive platform adoption by shaping customer success plans, product usage KPIs and quarterly business reviews (QBRs)

- Identify and execute upsell and cross-sell opportunities across product lines to expand customer footprint

- Lead contract renewals, commercials and negotiations with a solutions-first mindset

- Manage risks proactively (churn risk, adoption gaps, budget constraints, competitive threats) with clear mitigation plans

- Maintain accurate forecast hygiene, account plans and stakeholder mappings in CRM

- Champion account governance and escalation resolution to ensure high-quality delivery and service experience

Perks, Benefits and Work Culture:

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that Xoxoday offers.