Key Account Manager - B2B Healthcare/HealthTech

Our Client: Company is (founded in 2020) is an industry leading, first of its kind in India, digital healthcare data platform and exchange, infused with AI/ML capabilities delivering solutions to stakeholders in all segments of the healthcare sector.

Job Title: Key Account Manager - Provider Business

Education: Bachelor's degree in Healthcare, Business, or Technology. MBA preferred

Experience: 5+ Years

Location: Delhi NCR (onsite) + 70% field/client work

About the Role: Own product outcomes for provider-facing workflows while serving as the primary business owner for strategic hospital accounts. Blend roadmap leadership with day-to-day account success to drive adoption, reliability, and revenue expansion.

Roles & Responsibilities:

- Run account plans for top providers: governance, adoption, renewals, and expansions.

- Translate customer problems into crisp PRDs, KPIs, and release plans with Eng, Data, and Ops.

- Discover, define, and deliver product improvements across provider journeys from intake to settlement.

- Triage and resolve production issues with clear SLAs and comms; drive root-cause and prevention.

- Analyze funnels and reliability metrics to prioritize backlog and de-risk launches.

- Lead stakeholder alignment across Product, Support, CSM, and external partners.

Requirements:

- 5+ years of experience in account management, customer success, or enterprise sales, preferably in health-tech, SaaS, or healthcare services.

- Proven experience managing large, complex B2B accounts with multiple stakeholders.

- Strong knowledge of hospital operations and enterprise healthcare workflows.

- Excellent communication, presentation, and stakeholder management skills.

- Proactive problem-solving mindset and a track record of driving strategic account growth.

- Willingness to travel across regions on a need basis for account engagement.