Key Account Manager - Audio & Video/Technology Solutions

Key Account Manager

Job Description :

We are seeking a results-driven and client-focused Key Account Manager to manage and grow strategic accounts in the Audio Video (AV) domain. The ideal candidate will have a strong understanding of AV solutions, excellent relationship management skills, and a proven track record of achieving sales targets and customer satisfaction.

Key Responsibilities :

- Develop and maintain strong, long-term relationships with key clients in the AV domain.

- Understand client requirements and propose customized AV solutions, ensuring high client satisfaction.

- Achieve assigned sales targets by identifying new business opportunities and up-selling/cross-selling within existing accounts.

- Act as the primary point of contact for key accounts, ensuring smooth coordination between internal teams (technical, support, logistics, etc.) and the client.

- Monitor account performance, project execution, and service delivery quality.

- Prepare account plans, forecasts, reports, and conduct periodic business reviews with clients.

- Stay updated on market trends, competitors, and emerging technologies in the Audio Video industry.

- Work closely with marketing and product teams to align strategies with client needs.

Requirements :

- Minimum 4 years of experience in B2B sales or key account management, preferably in the AV or technology solutions industry.

- Sound knowledge of Audio Video solutions, system integration, and project-based sales.

- Excellent communication, negotiation, and interpersonal skills.

- Strong problem-solving abilities with a customer-centric approach.

- Willingness to travel within and outside Mumbai as per business needs.

Preferred :

- Familiarity with products such as video conferencing systems, digital signage, control systems, AV-over-IP, etc.