Job Description: Technical Account Manager (TAM)

About Kadel Labs

Kadel Labs is a deep-tech IT services company dedicated to transforming businesses through cutting-edge technology solutions. Our expertise spans Data Analytics, Data Engineering & Visualization, Cloud Services, DevOps, InfoSecOps, InfraOps, Software Development & Modernization, and Generative AI-driven business applications. As a trusted partner of Databricks, Microsoft Azure, AWS, WebMethods, and Bitrix24 CRM, we help businesses build innovative, reliable, and scalable technology solutions.

Role Overview

We are looking for an experienced Technical Account Manager with a strong technical background, excellent communication skills, and proven experience in client relationship management and account growth within IT services or technology consulting companies.

The ideal candidate will combine technical understanding with business acumen to manage strategic client accounts, understand evolving business needs, identify opportunities for account expansion, and build long-term client partnerships. This role requires a professional who can work closely with clients, technology teams, and business stakeholders to drive engagement, customer satisfaction, and revenue growth.

Location: Bangalore

Experience: 9+ Years

Key Responsibilities

- Manage strategic client accounts and build strong, long-term relationships with key stakeholders and decision-makers.

- Understand client business objectives, technology landscape, and service requirements to identify opportunities for account farming, upselling, and cross-selling.

- Drive account growth by identifying additional business opportunities and expanding existing client engagements.

- Work closely with engineering, delivery, and leadership teams to align client requirements with technical capabilities and service offerings.

- Lead client meetings, business reviews, and engagement discussions to strengthen relationships and ensure customer satisfaction.

- Act as a bridge between clients and internal technical teams, ensuring clear communication, expectation management, and timely resolution of concerns.

- Proactively manage client escalations, monitor account health, and identify opportunities to improve service delivery and client retention.

- Develop account plans, track business opportunities, support proposals and commercial discussions, and contribute to revenue growth.

- Build a strong understanding of the company's technology services and solutions to recommend relevant offerings based on client needs.

- Travel to client locations as required for business meetings, relationship management, and strategic account engagements.

Required Skills & Qualifications

- 9+ years of experience in Technical Account Management, Key Account Management, Client Partner, or Engagement Management roles.

- Prior experience in an IT services, technology consulting, or software services company is essential.

- Strong technical understanding of software development, IT services, technology solutions, and project delivery models.

- Proven experience in managing enterprise client relationships and strategic accounts.

- Demonstrated experience in account farming, upselling, cross-selling, and revenue expansion.

- Excellent verbal and written communication skills, with the ability to interact confidently with senior business and technical stakeholders.

- Strong business acumen, negotiation, presentation, and stakeholder management skills.

- Ability to understand client challenges and translate business requirements into suitable technology services or solutions.

- Willingness to travel for client meetings and business engagements as required.

Preferred Candidate Profile

A technically sound and commercially driven professional who understands how IT services organizations operate, can independently manage strategic client relationships, and has a strong track record of growing existing accounts while ensuring customer satisfaction and successful delivery.

Visit us:

- https://kadellabs.com/

- https://in.linkedin.com/company/kadel-labs

- https://www.glassdoor.co.in/Overview/Working-at-Kadel-Labs-EI_IE4991279.11,21.htm