JOB DESCRIPTION : - Program Manager - Cloud Services, Delivery & Operations is a key leader responsible for delivering the agreed scope and then further ensuring JDA ability to successful deliver of the meeting customer objectives. JOB RESPONSIBILITIES : - Own and manage all work-streams offshore - Drive onshore/offshore governance model with appropriate team structure - Hiring, Training, Transition and Complete ownership of run & maintain applications and timely on-boarding of resources for program - Mentoring, Coaching, Cross-skilling of resources across tracks - Working with Client Partner & Strategic Cloud Delivery Manager as well as Project Managers / Track leads in driving program wide initiatives - Initiatives for YoY efficiency improvement (Reduction of incidents, Problems, Errors/Bugs) through Automation, RKM documentation - Adherence of Service Integration and Management process to ensure no SLA slippage - Collaboration with Product Development and Product Management to ensure greater attention to program needs from the product side for both run & maintain and projects - Collaboration with other vendors - Ensures alignment between customer strategic direction and the SOW objectives working with the Client Partner & Strategic Cloud Delivery Manager - Drive efficiency by instituting and leading automation efforts, leveraging the Faction APIs and automation systems - Periodically travel onsite and ensure the teams perform seamlessly with offshore team members - Oversight and management of multiple programs and/or projects, leveraging various skill-sets ensuring a consistent usage of standard project management practices. - Actively mentors team members focused on actionable insights, reporting, and value additions based on personal experiences and skills in these areas of focus - Creates an environment where Functional and analytics professionals can develop their skills and grow their careers through taking on increased responsibility and adding value to the organization - Takes responsibility for people development including ongoing training, skill building, deployment and career growth. Build competency development and drive to improve productivity. - Drive performance assessment, training, coaching and mentoring to team members. - Ensures strong operational processes are in place to deliver across all areas of responsibility QUALIFICATIONS AND SKILLS : - 15 - 20 Years of Experience. Bachelor's Degree in Engineering with work experience in related field - Minimum 10 years of experience in delivering software projects - Minimum 2-3 years of experience working in a management or leadership capacity, having experience managing large programs or equivalent - Strong executive-level client facing skills and the ability to communicate complex analytical concepts with confidence to a non-technical executive audience. - Experience ramping up Software programs with new clients, including integrating with work of other teams to ensure delivery approach is aligned with account strategy

Bangalore

JDA Software - Program Manager - Cloud Services 

Job Description for JDA Software - Program Manager - Cloud Services  in JDA Software in  Bangalore for (15-20) years of experience. Apply Now!