Role :

- Prepare long-term and short-term goals and account objectives for the team.

- Estimate and establish cost parameters, budgets, campaigns, and potential ROI.

- Supervise account management and strategies.

- Communicate with major clients on a regular basis, handle complaints and suggest solutions with innovative ideas to meet client needs in a timely and effective manner.

- Propose pricing models based on customers needs and product usage.

- Prepare proposals and detailed costing prior to negotiation with clients.

- Act as the liaison between clients and internal teams for the constant development of new products.

- Set up presentations with CXOs to discuss technical solutions.

- Identify gaps in the overall Business and take new initiatives to bridge those gaps.

What youll need :

- 5-6 years of client-facing, revenue management and quota carrying experience.

- Excellent communication and presentation skills and ability to maintain relations with senior executives from the clients side.

- Ability to understand and the hunger to learn more about technology-based products.

Key Responsibilities:

- Manage and grow relationships with assigned client accounts, serving as the primary point of contact and trusted advisor.

- Understand client business objectives, challenges, and industry trends to proactively identify opportunities for adding value.

- Drive revenue growth by upselling and cross-selling solutions, products, and services aligned with client needs.

- Coordinate with internal teams including sales, product, operations, and delivery to ensure seamless execution of client requirements.

- Develop account plans, track performance against targets, and report regularly on account health and opportunities.

- Negotiate contracts, renewals, and commercial agreements to achieve favorable outcomes for both the client and the organization.

- Resolve client issues promptly by liaising with relevant teams and maintaining a focus on client satisfaction.

- Ensure timely delivery of projects and services within agreed-upon SLAs and quality standards.

- Monitor client feedback, conduct periodic reviews, and drive continuous improvement initiatives.

- Stay updated with market trends, competitive landscape, and emerging client requirements to shape account strategies.

- Support the business development team with case studies, references, and client insights to win new opportunities.

Key Skills and Qualifications:

- Proven experience in account management, client relationship management, or sales within IT services, technology, or related industries.

- Strong understanding of account planning, sales cycles, and client engagement models.

- Excellent communication, presentation, and interpersonal skills with the ability to influence and build trust at senior levels.

- Demonstrated track record of achieving revenue growth, meeting targets, and driving account expansion.

- Strong problem-solving abilities and aptitude for handling complex client requirements.

- Knowledge of CRM tools such as Salesforce, HubSpot, or Microsoft Dynamics for pipeline and account management.

- Ability to manage multiple accounts simultaneously while maintaining attention to detail.

- Strong negotiation skills and experience handling commercial discussions.

- Self-motivated, proactive, and capable of working independently or in team environments.

- Bachelors degree in Business, Marketing, or related field; MBA is preferred.

Preferred Qualifications:

- Experience managing large enterprise accounts or global clients.

- Exposure to IT solutions such as cloud, digital transformation, ERP, or managed services.

- Industry certifications in sales/account management (Strategic Account Management Association programs)