
Job Description:
- Act as the primary interface between business stakeholders and the automation delivery team throughout the project lifecycle.
- Drive the automation intake and governance process for new demand.
- Partner with business unit leads, operations teams, and process owners to understand pain points, workflows, and inefficiencies.
- Conduct process discovery sessions and workshops to identify high-value automation candidates.
- Build and maintain a qualified automation opportunity pipeline; prioritize based on ROI, complexity, feasibility, and business impact.
- Work with Automation Architects and Developers to ensure solution design aligns with business requirements.
- Support change impact assessments and change management activities for automated processes.
- Must have PowerBI and Tableau experience.
- Track KPIs and benefits including FTE savings, cycle time reduction, error reduction, and compliance improvement.
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