Infosys BPM - Senior Consultant - Quality

Senior Consultant - Quality

Job Description :

Keywords/ Key Skills:

Quality, Lean six Sigma, Continuous Process Improvement, Process Excellence, PEX, Consulting, Lean Digital Transformation, Six Sigma Green Belt, Six Sigma Black Belt, Design Thinking

Mandatory Skills : Lean Six Sigma Consulting, Process Excellence, Transformation

Work Experience : 10 to 15 years

Job Location(s): Electronic City, Bengaluru and Hinjewadi, Pune

Industry Type - BPO/BPM/ITES / KPO

Functional Area - Quality

Qualification - Full-time Graduate/PG

Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process reengineering. We, at Infosys BPM Quality team, work closely with delivery and client stakeholders and use various continuous improvement levers to build a strong process improvement culture in client engagement which helps processes to achieve higher efficiency, effectiveness thus leading to superior customer experience for our clients.

We are looking for Senior Quality Consultants to augment our capability in deploying Continuous improvement methodologies across industry domains and be an integral part of this exciting journey at Infosys IBPM.

Role Designation: Senior Consultant - Quality

Purpose/Essence of the role:

- Build process improvement culture in client processes and use various Continuous Improvement levers along with domain knowledge to identify process improvement opportunities to achieve higher efficiency, effectiveness and experience for our customers.

- Role requires as strong understanding of Improvement methodology like Six Sigma & LEAN with good awareness about RPA / Digital technologies.

Key Responsibilities:

1. Identify improvement opportunities in Client processes:

a. Identify the opportunity areas in client processes resulting in Business value delivery.

b. Analyze the requirements by demonstrating strong Domain knowledge, understanding of client business scenario, understanding constraints in implementation solutions and technology in Digital space.

c. Identify opportunities to implement RPA/Tactical automation solutions.

d. Creation of high impact pipeline of process improvement opportunities Process, operations, business data analysis to identify improvement opportunities. Validation of opportunities and conversion into projects.

2. Mentor projects: Mentor / Lead Process Improvement projects using methodologies like Six Signa Yellow Belt, Green Belt, Black Belt, Lean and Design thinking etc.) to implement process improvement through structured approach. Conduct toll gates review and guide project leaders for appropriate storyboard creation and update in the project management tool of PI projects. Govern the process of validation and sign off the project closures in the project management portal.

3. Client Management: Participate in client interactions to present the process improvement case studies. Establish Governance with the client for project opportunity identification/ workshops, project validations and sign offs

4. Build process excellence culture: Design (Customize) and deploy Process Improvement framework for the engagement (s) by gathering requirements from stakeholders. Drive Certification program at the engagement level and participate in the training programs as trainers. Conduct in house training programs on Lean Six Sigma methodology (YB and GB).

- Drive Certification program at the engagement level

5. Analyze structural feedback from the Stakeholders: Support process owner to drive improvement plan for CSAT at org. level, analyze, provide feedback and drive corrective and preventive actions.

6. Create Branding for Quality/Organization: Creating awareness by training and bringing visibility to quality initiatives in the engagement in order to drive Process Improvement culture.

- Creating process improvement case studies and socializing with teams on various success initiatives of engagement performance

What are we looking for?

Educational Requirements and Skills:

Sr Consultant: Graduate with Min 10-15 years of experience in driving process Improvement projects / initiatives

- Project Management skills

- Certified Six Sigma Green Belt/ Trained Black Belt / Certified Black Belt / Certified Lean Practitioner

- Good knowledge Minitab / MS Excel usage

- Good knowledge of minimum one Industry Domain (BFSI, F&A, S&F, S&P, HRO, Digital etc.)