Job Purpose:

To develop, implement, and manage training programs aimed at improving employee performance, skill levels, and overall productivity while ensuring compliance with banking regulations and fostering a culture of continuous learning.

Key Responsibilities:

1. Training Needs Analysis:

- Conduct Needs Assessments: Collaborate with managers and department heads to assess the training needs of employees based on performance appraisals, feedback, and organizational goals.

- Evaluate Skill Gaps: Identify and analyze skill gaps in employees' knowledge and abilities within various banking functions (e.g., customer service, risk management, sales, compliance).

2. Training Program Design & Development:

- Create Training Modules: Design and develop tailored training programs based on the identified needs, focusing on technical skills, soft skills, compliance, and product knowledge.

- Ensure Regulatory Compliance: Develop programs that meet legal and regulatory requirements (e.g., anti-money laundering, data protection, customer privacy).

- Incorporate E-learning: Utilize various training methods, including face-to-face workshops, online training, webinars, and blended learning solutions.

3. Training Delivery:

- Conduct Workshops & Training Sessions: Lead in-house training sessions, workshops, and seminars to equip employees with the necessary skills.

- Use Various Learning Tools: Utilize modern learning tools and technology to enhance training delivery and engagement (e.g., learning management systems, simulations).

- Onboarding for New Employees: Deliver training to new hires on bank policies, systems, and procedures to ensure smooth integration.

4. Evaluation & Feedback:

- Monitor Effectiveness: Evaluate the effectiveness of training programs through assessments, feedback surveys, and performance metrics to ensure learning objectives are met.

- Track Employee Progress: Monitor employee progress post-training to assess improvements in performance and identify areas for further development.

- Feedback Loop: Collect feedback from trainees and management to refine and improve training programs.

5. Coordination & Stakeholder Management:

- Liaise with Managers: Work closely with department heads and team leaders to ensure training aligns with departmental goals and employee needs.

- External Training Partners: Collaborate with external training vendors and consultants when specialized expertise is required.

6. Continuous Learning Culture:

- Foster Learning Culture: Promote a culture of continuous learning and development across all levels of the bank.

- Develop Career Progression Plans: Work with employees to create personal development plans that align with career growth and organizational goals.

7. Compliance and Regulatory Training:

- Regulatory Updates: Ensure that employees are kept up to date with the latest banking regulations, internal policies, and industry trends (e.g., RBI guidelines, anti-money laundering laws, risk management protocols).

- Mandatory Training Programs: Ensure employees complete mandatory compliance training programs as required by the bank's regulatory authorities.

8. Reporting & Documentation:

- Prepare Training Reports: Maintain records of all training activities, employee participation, and learning outcomes.

- Report to Senior Management: Provide regular reports to senior management on training effectiveness, upcoming programs, and budget allocations.

Required Skills & Qualifications:

Educational Qualification:

- Bachelors or Masters degree in Human Resources, Business Administration, Banking & Finance, or related fields.

- Professional certifications in Training & Development are a plus.

Experience:

- 10 years of experience in training and development, preferably in the banking or financial services industry.

- Proven track record of designing and delivering training programs for diverse roles.

- Strong understanding of the banking industry, its products, services, and regulatory environment.