Customer-focused.

- Advises customers and makes sure that the entire team complies with the standards established by the company, always being a role model.

- Guarantees excellent customer service in his/her department.

- Makes sure the team seeks customer loyalty ensuring a better shopping experience, always being a role model.

- Sales management of products at the store.

- Analyses the sales reports taking necessary decisions and following up on them, communicating the results to the team and making sure the team of assistant managers are properly trained.

- Provides feedback to store management and the product manager regarding product performance in the department depending on the needs of the store.

- Knows about the products and the collections of the season and makes sure the team is trained.

- Knows the product needs of the brand and competitors (PVP, image, etc.), sharing the information with the team.

- Ensuring that the store maintains the standards of the company's image.

- Makes sure that the products displayed at the store meet image criteria.

- Optimises the product display with the image team and store director based on the analysis of sales reports and continuous decision making to achieve a greater sales impact.

- Supervises the final result of display changes (reaction) and trains the team on the changes that have been made.

- Makes sure that the furniture in the store is in good shape.

- Optimising the merchandise management processes in store and stockrooms.

- Through the operations team, keeps the products in the stockroom and labelled according to efficiency standards and criteria.

- Ensures the receipt and delivery of merchandise, as well as product rollouts in a timely manner.

- Makes continuous replenishment of products at the store possible by organising and distributing among the operations team, ensuring they are replenished from the stockroom using tools available at the store.

- Maintains and optimises the product management processes in the department such as the distribution of overstock in the fitting room, movement of products to the store and stockroom, etc.

- Ensures that the demand for the product is carried out effectively to achieve a greater impact on the sale.

- Keeping human resources organised with the office manager.

- Efficiently manages resources depending on the department's needs at the time.

- Ensures timetables are created a month in advance, complying with HR regulations and ensuring the maximum efficiency of the department.

- Does administrative work such as returns to work, leaves, shift changes, etc.

- Guarantees compliance with the occupational risk prevention policy.

- Trains, evaluates and develops the team, providing them constant feedback.

- Recruits and selects the team with the Recruitment Centre (when available), making sure the new employees are onboarded the.