IndiGo - Content Excellence & Governance Lead

Role Overview:

- Expertise in digital content management, optimization, and governance using Adobe Experience Cloud tools, with a strong focus on compliance and operational excellence in regulated industries.

- To lead the strategic evolution of digital platforms across Web, Mobile, and Chat, ensuring seamless, personalized, and scalable experiences.

- This role drives excellence in Content delivery and authoring using Adobe Experience Manager (AEM), platform governance, and experimentation using and Adobe Target.

Key Responsibilities:

Content Excellence & Governance.

- Oversee delivery of content across digital platforms, especially for critical, financial, and regulatory pages.

- Implement robust content governance, review protocols, and escalation mechanisms.

- Ensure zero-defect delivery through rigorous QA and validation workflows.

- Automation & Continuous Improvement.

- Drive automation across authoring, target, QA, and release workflows.

- Strengthen governance models and exception handling protocols.

- Foster a culture of continuous feedback and improvement.

- Strategic Leadership & Collaboration.

- Responsibile for content validation across product lines.

- Define and execute digital content strategy across platforms.

- Align cross-functional teams (Product, Analytics, Design, Development) for unified delivery.

- Lead quarterly roadmap planning and governance reviews with cross function teams.

- Technical Expertise & Platform OwnershipPreffered.

- Drive platform architecture and CMS capability enhancement with partner.

- Lead personalization and experimentation strategy.

- Ensure integration of automation frameworks and Six Sigma principles.

Qualification:

- MBA from a Tier 1 Institute is preffered.

- 5+ years in digital experience management.

- Proven success in leading strategic initiatives and cross-functional teams.

- Strong understanding of Six Sigma, automation, and agile delivery.