Impetus Technologies - Account Manager

Account Manager

Job Description :

About the Role :

We are seeking an experienced Account Manager to manage and grow strategic client accounts within our IT Services and Digital Transformation business.

This role will be responsible for building strong client relationships, driving revenue growth, ensuring successful delivery execution, and identifying opportunities to expand existing engagements.

The ideal candidate will have experience managing enterprise clients, working closely with delivery and leadership teams, and owning overall account health, customer satisfaction, and business growth.

Key Responsibilities :

- Serve as the primary point of contact for assigned client accounts.

- Build and maintain strong, long-term relationships with client stakeholders and decision-makers.

- Understand client business objectives, challenges, and technology priorities.

- Drive account growth through upselling, cross-selling, renewals, and account expansion initiatives.

- Collaborate with delivery, presales, and leadership teams to ensure successful execution of client engagements.

- Conduct regular account reviews and governance meetings with clients.

- Monitor account performance, revenue targets, customer satisfaction, and delivery outcomes.

- Manage client escalations and ensure timely resolution of issues.

- Support contract renewals, commercial discussions, and statement-of-work (SOW) extensions.

- Identify new business opportunities within existing accounts and contribute to account planning activities.

Required Skills & Experience :

- 6 - 12 years of experience in Account Management, Client Partner, Engagement Management, Customer Success, or related client-facing roles.

- Proven experience managing and growing client accounts within IT Services, Technology Consulting, Digital Engineering, Cloud, Data, or Managed Services environments.

- Strong client relationship management and stakeholder engagement skills.

- Experience driving account growth, renewals, and revenue expansion.

- Good understanding of delivery models, resource planning, project execution, and offshore/onshore engagement models.

- Excellent communication, presentation, negotiation, and problem-solving skills.

- Ability to collaborate effectively across delivery, sales, presales, and leadership teams.

Preferred Qualifications :

- Experience managing US and/or global enterprise clients.

- Exposure to BFSI, Data & Analytics, Cloud, AI, Digital Transformation, or Enterprise Technology programs.

- Experience participating in commercial discussions, contract negotiations, and account governance.

- Understanding of account planning, account mining, and customer success best practices.

Preferred Background :

- Candidates from IT Services, Digital Engineering, Technology Consulting, Cloud Services, Data & Analytics, Managed Services, or Product Engineering organizations will be preferred.

Please note : This role is focused on enterprise client account management and technology services delivery. Profiles primarily from Recruitment, Staffing, Talent Acquisition, or Executive Search backgrounds may not be a fit for the opportunity.