Impetus Technologies - Account Manager

Description:

We are looking for a dynamic Account Manager who will own client relationships end-to-end and act as a trusted partner to senior stakeholders. The role requires strong client management skills, strategic thinking, and the ability to collaborate across multiple internal and external stakeholders to drive successful account outcomes.

Key Responsibilities:

- Own and manage end-to-end client relationships, ensuring high-quality service delivery and long-term engagement

- Collaborate closely with senior stakeholders including Partners, Principals, Managing Directors, Client Relationship Executives (CREs), and internal Account Managers to drive account success

- Partner with account leadership to develop and execute strategic account plans, track progress, and report outcomes

- Act as a trusted advisor by providing actionable insights derived from detailed analysis of client, industry, and executive-level information

- Support client-facing engagements including leadership meetings, presentations, competitive intelligence reports, and strategic discussions

- Develop and maintain account management tools such as relationship maps, organizational charts, and stakeholder matrices

- Conduct in-depth research on clients, industries, and executives to support account teams in high-stakes meetings

- Manage and coordinate cross-functional teams for efficient information gathering, delivery execution, and reporting

- Ensure timely submission of RFPs/RFIs and support proposal development activities

- Analyse account financials, opportunity pipelines, and service delivery reports to derive actionable insights

- Identify and implement process improvements to standardize delivery quality and enhance operational efficiency

- Facilitate training sessions on business tools and systems for internal and client-facing teams

- Manage multiple stakeholders, prioritize tasks effectively, and resolve conflicts to ensure smooth account operations

- Support confidentiality and compliance programs across accounts in alignment with organizational policies

- Share best practices across accounts to improve efficiency and knowledge management

- Manage client visit logistics and ensure seamless coordination of leadership engagements

Team & Leadership Responsibilities:

- Mentor and guide junior analysts, supporting their growth in client management, project delivery, and professional development

- Conduct performance reviews and provide continuous feedback to team members

- Identify skill gaps and design targeted training and development plans

- Foster collaboration, knowledge sharing, and high-performance team culture