Illusion Dental Lab - General Manager - Information Technology

Key Responsibilities:

1. Technology Strategy & Digital Transformation

- Define and implement the long-term technology roadmap aligned with business growth and operational goals.

- Drive digital transformation initiatives across manufacturing, sales, CRM, finance, and operations.

- Evaluate and implement emerging technologies including Artificial Intelligence (AI), and IoT.

2. Process Automation & Systems Optimization

- Work closely with cross-functional teams including Sales, CRM, Procurement, Finance, and Production to identify opportunities for automation.

- Design and implement technology-driven workflows to enhance productivity and reduce operational bottlenecks.

- Optimize the usage and integration of the Zoho One ecosystem.

3. Technology Infrastructure & Systems Management

- Oversee the architecture, development, and maintenance of the company's bespoke production software systems.

- Ensure the stability, scalability, and performance of the organization's IT infrastructure and digital platforms.

- Lead system upgrades, integrations, and technology implementation projects.

4. Compliance & Data Security

Ensure compliance with international data protection and healthcare regulations including:

- HIPAA (United States)

- GDPR (European Union)

- DPDP (India)

- Establish and maintain strong cybersecurity frameworks and data protection protocols.

5. Team Leadership & Capability Building

- Lead and mentor internal technology teams including Production Support, Infrastructure, and Zoho System teams.

- Identify capability gaps and develop training and growth plans for team members.

- Foster a culture of innovation, collaboration, and continuous improvement.

6. Innovation & Technology Adoption

- Explore opportunities to integrate AI-driven analytics, IoT-enabled manufacturing, and automation tools.

- Identify technologies that enhance production efficiency, quality control, and operational visibility.