IKF Finance - Relations Manager

Description:

About the Role

We are seeking a highly motivated and strategic Relations Manager to serve as the primary liaison between our organization and our clients. The ideal candidate will have a strong understanding of client relationship management, business needs analysis, and strategic communication. In this role, you will work closely with clients to understand their business objectives and challenges, analyze relevant data, and recommend tailored solutions that support their goals. You will also contribute to business development by identifying new opportunities and presenting our value proposition to prospective and current customers.

Key Responsibilities:

Client Relationship Management:

- Serve as the main point of contact for assigned clients, ensuring seamless communication and relationship building.

- Conduct regular interactions with clients to understand their business objectives, pain points, and expectations.

- Build and maintain strong, long-term client relationships to support retention and satisfaction.

Business Analysis & Strategy:

- Analyze client data, performance metrics, and market insights to generate strategic recommendations.

- Prepare and present business reviews, insights, and actionable solutions tailored to client needs.

- Collaborate with internal teams to align service delivery with client objectives.

Sales & Business Development:

- Present the organizations value proposition to existing and potential clients.

- Identify, prospect, and engage new sales leads to support business growth.

- Work closely with the sales team to close new business opportunities.

Project & Account Management:

- Manage multiple client accounts and projects simultaneously, ensuring timely and high-quality delivery.

- Monitor progress on client initiatives and ensure expectations are met or exceeded.

- Address and resolve any client concerns promptly and professionally.

Qualifications & Skills:

- 4-6 years of experience in client relationship management, account management, or a similar client-facing role.

- Proven ability to manage multiple clients and projects in a fast-paced environment.

- Strong analytical skills with the ability to interpret data and translate insights into strategic recommendations.

- Excellent verbal and written communication skills with a strong ability to present ideas clearly and confidently.

- Exceptional interpersonal skills with the ability to build rapport and foster long-term client relationships.

- Ability to work collaboratively with cross-functional teams to deliver value-driven solutions.

- Sales acumen with experience in identifying opportunities and closing leads is an added advantage.