IDS Next - Regional Manager - South

Role Summary

Key Responsibilities

Client Implementation & Engagement

- Manage end-to-end ERP implementation projects, ensuring timely delivery, quality assurance, and client satisfaction.

- Maintain strong post-implementation relationships to drive product adoption, client retention, and satisfaction.

- Consistently achieve high Net Promoter Scores (NPS) through proactive client engagement.

Regional Operations & Resource Management

- Optimise resource allocation for support, rollouts, and training activities.

- Collaborate with internal teams to resolve technical issues and manage escalations.

Financial Performance & Collections

- Drive renewals and collections for Annual License Renewals (ALR) and Annual Maintenance Contracts (AMC).

Technical & Analytical Expertise

- A Monitor team productivity, service quality, and adherence to operational processes.

Qualifications & Experience

Strategic Sales Leadership

- Operate with high autonomy, driving results through independent decision-making and accountability.

- Manage the complete sales cycleprospecting, qualification, product demonstrations, proposals, negotiations, closure, and account expansion.

Business Growth & Customer Engagement

- Identify emerging market trends, competitive moves, and new business opportunities in the region.

- Act as a trusted advisor to customers, aligning solutions to their business needs.

Channel & Partner Management

- Build relationships with system integrators, resellers, and strategic partners to enhance market reach.

Performance & Revenue Achievement

- Provide accurate forecasts and actionable insights to leadership for informed business planning.

Cross-Functional Collaboration

- Contribute market intelligence to guide product roadmaps and GTM strategies.