Hypersonix - Senior Technical Customer Success Manager

Department: Customer Success / Client Solutions.

Reports to: Director/VP of Customer Success.

About the Role:

- We are looking for a Senior Technical Customer Success Manager to join our growing team.

- This is a client-facing role focused on ensuring successful adoption and value realization of our SaaS solutions.

- The ideal candidate will come from a strong analytics background, possess hands-on skills in SQL and Python or R, and have experience working with dashboarding tools.

- Prior experience in eCommerce or retail domains is a strong plus.

Responsibilities:

- Own post-sale customer relationship and act as the primary technical point of contact.

- Drive product adoption and usage through effective onboarding, training, and ongoing support.

- Work closely with clients to understand business goals and align them with product capabilities.

- Collaborate with internal product, engineering, and data teams to deliver solutions and enhancements tailored to client needs.

- Analyze customer data and usage trends to proactively identify opportunities and risks.

- Build dashboards or reports for customers using internal tools or integrations.

- Lead business reviews, share insights, and communicate value delivered.

- Support customers in configuring rules, data integrations, and troubleshooting issues.

- Drive renewal and expansion by ensuring customer satisfaction and delivering measurable outcomes.

Requirements:.

- 7+ years of experience in a Customer Success, Technical Account Management, or Solution Consulting role in a SaaS or software product company.

- Strong SQL skills and working experience with Python or R.