HR Operations Role - Hospitality

Role Overview:

The role will focus on in-house HR operations, workforce administration, attendance and shift management, and oversight of the external agency handling payroll and statutory compliance.

Key Responsibilities:

- HR Operations: Manage day-to-day HR administration for operational and frontline employees.

- Shift and Attendance Management: Monitor shift schedules, punch-in/punch-out records, attendance and related discrepancies.

- Employee Advances: Maintain control over advances provided to employees, including tracking, adjustments and recovery.

- Workforce Management: Handle employee-related processes across different levels, including frontline and lower-level positions, which account for approximately 30% of the workforce.

- Agency Management: Monitor service delivery and ensure timely and accurate execution of payroll, compliance and related HR processes.

- Scaling Operations: Support HR operations for the current workforce of approximately 50 - 60 employees, with planned expansion to 150+ employees.

- Industry: Hospitality Industry experience is a must have.

Key Requirement:

A hands-on HR professional who can manage internal workforce operations effectively while coordinating with external service providers.