Job Description: HR Operations

Industry: BFSI / FinTech

Experience: 4 - 7 Years

Education: Graduate/Postgraduate from Tier 1 / Tier 2 Colleges and Universities

Employment Type: Full-Time

About the Role:

We are looking for an experienced HR Operations professional to manage and streamline end-to-end HR operations and employee lifecycle processes.

The role will focus on ensuring operational excellence, maintaining accurate employee records, improving HR processes, supporting employee experience, and driving HR technology and process automation.

The ideal candidate should have strong experience in HR operations within BFSI, FinTech, InsurTech, technology startups, or other fast-paced organizations.

The candidate should be process-oriented, detail-focused, and comfortable working with employees, managers, and business stakeholders.

Key Responsibilities:

1. HR Operations & Employee Lifecycle Management:

- Manage end-to-end HR operations and employee lifecycle processes.

- Handle employee onboarding, confirmation, transfers, promotions, and exit formalities.

- Ensure timely and accurate execution of HR processes within defined SLAs.

- Maintain employee records, documentation, and HR databases.

- Manage employee queries and provide timely resolution of HR-related concerns.

- Coordinate with internal stakeholders to ensure smooth execution of HR processes.

- Ensure compliance with organizational HR policies and procedures.

2. Onboarding & Offboarding:

- Manage end-to-end employee onboarding processes.

- Coordinate background verification, documentation, joining formalities, and induction.

- Ensure a smooth and positive joining experience for new employees.

- Coordinate employee exit formalities, clearance, full and final settlement, and exit documentation.

- Identify opportunities to improve onboarding and offboarding processes.

- Track onboarding and exit-related activities to ensure timely completion.

3. HR Policies, Processes & SOPs:

- Design, implement, and continuously improve HR policies, processes, SOPs, and workflows.

- Identify operational gaps and recommend process improvements.

- Standardize HR operations across departments and business functions.

- Ensure adherence to defined HR processes and service-level agreements.

- Develop process documentation, checklists, and employee communication materials.

- Drive operational efficiency through process optimization and automation.

4. HRIS & Employee Data Management:

- Maintain accurate and up-to-date employee information in HRIS and other HR systems.

- Manage employee data related to joining, transfers, promotions, confirmations, and exits.

- Ensure data accuracy, confidentiality, and integrity of employee records.

- Coordinate with HR technology teams for system updates and enhancements.

- Support automation and digitization of HR operations.

- Generate employee reports and HR MIS as required.

5. Employee Experience & Engagement:

- Ensure a seamless employee experience throughout the employee lifecycle.

- Address employee queries related to HR policies, processes, benefits, and documentation.

- Support employee engagement and recognition initiatives.

- Coordinate employee communication related to HR operations and policies.

- Gather employee feedback and identify areas for operational improvement.

- Collaborate with internal stakeholders to enhance employee satisfaction.

6. HR MIS, Reporting & Analytics:

- Prepare regular HR MIS and operational reports for HR leadership.

- Track key HR operations metrics, including:

1. Headcount

2. New joiners

3. Employee exits

4. Attrition

5. Employee confirmations

6. Transfers and promotions

7. Onboarding completion

8. Exit closure

9. HR process SLA adherence

- Maintain accurate HR dashboards and operational reports.

- Provide data-driven insights to support HR decision-making.

- Support manpower planning and workforce reporting.

7. Payroll, Benefits & Compliance:

- Coordinate with payroll teams to ensure smooth payroll processing.

- Support payroll inputs related to new joiners, exits, transfers, and employee changes.

- Coordinate employee benefits administration and related queries.

- Support statutory compliance activities and maintain relevant documentation.

- Ensure timely resolution of payroll and benefits-related concerns.

- Collaborate with internal and external stakeholders for compliance-related requirements.

Candidate Profile:

- 4 - 7 years of experience in HR Operations, HR Shared Services, Employee Lifecycle Management, or a similar role.

- Strong hands-on experience in end-to-end HR operations.

- Experience managing onboarding, offboarding, employee records, HR policies, and HR processes.

- Experience in BFSI, FinTech, InsurTech, technology startups, or other fast-paced organizations is preferred.

- Candidates from Tier 1 / Tier 2 colleges and universities only.

- Strong experience with HRIS, HR MIS, and employee data management.

- Proficiency in MS Excel and HR reporting tools.

- Strong understanding of HR processes, documentation, and operational workflows.

- Excellent communication, stakeholder management, and problem-solving skills.

- Strong attention to detail, process orientation, and ownership.

- Ability to manage multiple HR activities within defined timelines.

- Exposure to payroll, employee benefits, and statutory compliance will be an added advantage.

Key Success Metrics:

- Operational Excellence: Minimum 95% SLA adherence across HR processes and employee requests.

- Employee Lifecycle Management: Timely and accurate completion of onboarding, confirmation, transfers, promotions, and exits.

- Employee Experience: Improved onboarding and offboarding satisfaction scores.

- HRIS Accuracy: 100% accuracy of employee data and HR records.

- Process Improvement: Measurable reduction in manual effort through process automation.

- HR MIS & Reporting: Timely and accurate delivery of HR reports and dashboards.

- Compliance & Documentation: Timely completion of required HR documentation and compliance activities.