HR Manager - People & Culture

This is not a typical HRBP / L&D role.

We are looking for someone who can build discipline, structure and performance culture in a fast-scaling, service-heavy environment.

Location: Mumbai (Santacruz / Bandra)

Experience: 6-10 years

NON-NEGOTIABLES (Do not apply if these are not met)

- Full-time MBA in HR ONLY (Tier 1 / Tier 2 institutes preferred)

- Experience in hospitality / wellness / luxury retail / service industry ONLY

- Must have handled frontline / blue collar + customer-facing roles hiring

- Strong exposure to KRAs / PMS / performance-driven culture (not just L&D)

- Experience managing payroll, incentives, attendance discipline

- Stable career (minimum 3-4 years average tenure; no frequent job changes)

- No sabbaticals / long unexplained gaps

- Currently employed candidates preferred

- Comfortable working from Santacruz / Bandra (no remote / hybrid mindset)

Candidates from IT / product / startup HR / pure COE / L&D-heavy roles will not work

Profiles without clear industry alignment will be rejected

Role Expectation (What you will actually be doing)

- Own end-to-end hiring across centres (FOH, therapists, ops, leadership)

- Bring structure and discipline into a high-touch service environment

- Implement KRAs, PMS, accountability frameworks (from scratch or scale-up)

- Drive attendance, payroll, incentives and compliance rigor

- Build clear org structures, role clarity and reporting discipline

- Work closely with Founders / Ops / Finance on people decisions

- Identify gaps and fix execution issues on ground (not just policy creation)

This role requires a hands-on operator, not a policy writer

Ideal Profile

- Has worked in multi-location service businesses

- Comfortable managing chaos - structure transition

- Strong ownership mindset (no dependency culture)

- Can handle pressure from founders / business teams

- Understands people + operations + numbers together