Job Description: IT PMO - Operations

Location: GCC, Chennai

Experience Required: 8 - 10 years

Department: Operations

Role Summary:

The IT PMO - Operations will lead and govern end-to-end project management for automated warehouse go-live initiatives, ensuring seamless coordination between Technology (WMS/TMS), Automation, Engineering, Integration, and Operations teams.

This role is accountable for planning, execution, risk management, and successful handover of highly complex warehouse transformation programs into steady-state operations.

Key Responsibilities:

Program & Go-Live Management:

- Own end-to-end project governance for automated warehouse go-live initiatives, from planning through stabilization.

- Define and manage integrated go-live plans covering WMS, TMS, automation systems, material handling equipment, and integrations.

- Lead cutover planning, mock go-lives, hypercare, and post go-live stabilization.

Technology & Systems Coordination:

- Coordinate closely with Technology teams implementing WMS, TMS, OMS, middleware, and reporting systems.

- Ensure system readiness across functional testing, integration testing, performance testing, and user acceptance testing (UAT).

- Track dependencies across software development, configuration, and infrastructure readiness.

Automation, Engineering & Integration Alignment:

- Work with Automation and Engineering teams deploying conveyors, sorters, AS/RS, robotics, PLC/SCADA, and other MHE systems.

- Ensure tight alignment between physical automation and digital systems through interface readiness and end-to-end testing.

- Manage system integrators and third-party vendors delivering automation and integration components.

PMO Governance & Reporting:

- Establish PMO standards, RAID logs, milestone tracking, and executive dashboards.

- Provide regular status updates to senior leadership on progress, risks, budget, and go-live readiness.

- Drive decision-making forums, steering committees, and escalation management.

Operational Readiness & Change Management:

- Coordinate operational readiness activities including SOP finalization, training, user access, and support models.

- Ensure smooth transition from project mode to operations and IT support teams.

- Support change management and communication plans for warehouse operations and stakeholders.

Risk, Quality & Compliance:

- Proactively identify risks related to systems, automation, timelines, and operational impact.

- Ensure compliance with internal IT governance, security, and quality standards.

- Drive issue resolution and continuous improvement during hypercare.

Required Qualifications & Skills:

Education:

- Bachelor's degree in Engineering, Information Systems, Supply Chain, or related field.

- PMP / PRINCE2 / SAFe / Agile certifications preferred.

Experience:

- 8-10 years of experience in IT PMO / Program Management, preferably within Supply Chain or Logistics.

- Proven experience managing warehouse automation go-lives involving WMS, TMS, and system integrations.

- Experience working with global, cross-functional teams and system integrators.

Technical Skills:

- Strong understanding of WMS (Manhattan, Blue Yonder, SAP EWM, etc. ) and TMS platforms.

- Familiarity with warehouse automation technologies (conveyors, sorters, robotics, AS/RS).

- Knowledge of integration patterns, middleware, and end-to-end supply chain systems.

Soft Skills:

- Strong leadership and stakeholder management skills.

- Excellent planning, coordination, and problem-solving abilities.

- Ability to manage high-pressure go-live environments and complex dependencies.

- Clear communication skills for executive and operational audiences