Description:

About Us:

Hiver gives teams the simplest way to deliver outstanding, personalized customer service.

As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use.

Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale.

Were a top-rated product on G2 and rank very highly on customer satisfaction.

At Hiver, we obsess about being world-class at everything we do.

Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers.

Were profitably run and are backed by notable investors.

K1 Capital led our most recent round of $22 million.

Before that, we raised funding from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.

Opportunity:

Were looking for an experienced Performance Marketing Manager to own our digital acquisition engine end-to-end.

You will manage budgets, drive channel strategy, and optimise performance across paid search, paid social, and affiliate marketing.

This role requires a deep understanding of SaaS funnels, data-driven experimentation, and revenue-focused execution.

What will you be working on?

Strategy & Budget Management:

- Own the overall performance marketing budget and ensure efficient ROI across channels.

- Plan quarterly/monthly budget allocation across Google Ads, social ads, affiliates, and experiments.

Paid Acquisition (Google Ads, Social, Affiliates):

- Manage and optimise Google Ads (Search, Display, YouTube, Performance Max).

- Manage paid social campaigns across LinkedIn, Meta, X, and other relevant channels.

- Build and scale affiliate/partner marketing programs and track performance.

- Drive continuous A/B testing: ad copy, landing pages, creatives, bid strategies, and audiences.

Analytics & Reporting:

- Analyse campaign performance, identify trends, and produce weekly/monthly dashboards.

- Report impact on CPL, CAC, pipeline, revenue, and channel ROI.

Cross-functional Collaboration:

- Work closely with content, design, SEO, sales, and product marketing teams to provide insights to improve messaging, landing pages, and conversion paths.

- Align paid campaigns with GTM goals, product launches, and marketing calendars.

Vendor & Tool Management:

- Manage relationships with agencies, freelancers, and affiliates.

- Evaluate and optimise the MarTech stack for measurement, automation, attribution, and bidding.

What are we looking for?:

- 7+ years of hands-on experience in performance marketing in B2B SaaS (mandatory).

- Proven track record of managing multi-channel budgets and driving pipeline.

- Deep expertise in Google Ads, paid social, and affiliate marketing.

- Strong analytical skills; comfortable with data, experimentation, and attribution models.

- Experience with tools like Google Analytics, HubSpot, and marketing automation platforms.

- Excellent communication and stakeholder management.

Nice To Have:

- Experience with ABM or enterprise SaaS funnels.

- Prior experience scaling spend in a high-growth environment.