Hilti - Assistant Manager - Transportation & Logistics

Position: Assistant Manager Transportation

Department: Operations

Reporting to: Head - Control Tower

Key Responsibilities & goals:

- Centrally manages productivity KPIs for the Customer Pick-ups and Deliveries from/at customer sites and Stock Transfer between Hilti Locations

- Ensuring transport quality and controlling of delivery performance (Carrier Reliability). Active control for customer deliveries, Distribution centres & Hilti Centre replenishment

- Track and drive for continuous improvement across all defined Goals/KPI/metrics

- Business Process Improvement (BPM) across Supply Chain Processes

- Deep dive into key areas to arrive at actionable insights with an intense data driven approach

- Responsible for Pan-India escalations from Sales/other teams related to Pick-up/deliveries or other related issues through coordination with carrier partners and internal Teams

- Provide inputs to Regional/Central Teams on current trend/issues in region

- Be a key participant in network review and capacity assessment exercises

- Timely resolution of customer complaints (Service Requests) through coordination with CCH (Customer Complaint Handling Team), carriers and internal teams

- Implement solutions for specific customer needs (job-site delivery, same-day, etc.)

- Ensure Legal Compliance such as E-way bill part B etc.

- Responsible for Proof of Delivery reconciliation across all delivery legs

- Responsible for Cheque reconciliation with carriers and finance team

- Participate in Monthly review meetings with carriers

- People manager leading a team of 3+ members

- Build a culture of ownership and empowerment within Team

- Develop, mentor and motivate the team for better efficiency and best results.

What are the essential knowledge, experiences and skills you need for this role?

- 2-3 Experience in Supply Chain- (preferably Transportation & Logistics) /Project Management.

- MBA from Tier 1/2 institutes

- Knowledge of IT including SAP and Microsoft Office

- Must be able to work independently and as well as a team player

- Strong analytical, conceptualization and problem-solving skills

- Process Excellent communication and interpersonal skills

- High sense of accountability and ownership; Self-motivated